Anna Jacobs has a rich background in artistry of all kinds, from theatre production and singing to the study of painting and interior design at various art schools across London. After eight years heading the business development and marking department of a sizable law firm, Anna decided it was time to throw herself into art and design for the foreseeable future. With her work being bought and commissioned by private collectors across Europe, Anna finally transferred her paintings into beautiful pieces of homewares. The designer of her own products, Anna launched her brand ‘Anna Jacobs’ in 2015 through her first collection, available online and in her pop-up store on Tottenham Court Road, London.
Following the success of her launch, Anna initially outsourced her order fulfilment to another fulfilment specialist. Unfortunately, after experiencing difficulties regarding the status of her stock and deliveries, she began to look elsewhere. It was the eminence of our technology that drew Anna to fulfilmentcrowd, as our integrated software platform was able to offer her a more seamless fulfilment experience than she was previously used to. Anna was also impressed with our customer services offering. Through this unique proposition, our hard-working team of successful customer advisors receive training on brand tone of voice, the product inventory and customer handling procedure of our clients, in order to directly answer and resolve the enquiries of their end customers. By outsourcing this additional service, we stood out further from the competition by allowing Anna to save invaluable hours, now free to focus on future products and business strategy.
Our freight services also made life much easier for Anna, as we collected her stock from her previous fulfilment provider and transported it straight to our Chorley-based warehouse. Successfully going live last month, Anna Jacobs now dispatch a high quantity of multi-item orders, packed and delivered in our own branded packaging. As admirers of her homewares selection, everyone at fulfilmentcrowd is proud to have Anna Jacobs onboard.
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