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How do I remove a held order?

Short video on how to view or remove orders 'on hold' in the fulfilmentcrowd app (webclient)

When upsell offers show themselves to your customers at the checkout stage, the order fulfilment status will be set to ‘on hold’ for a temporary period.

 

Icons-2021_PrimaryLargeIcon copyWhen the order is on hold, you can reserve inventory for the order, but you cannot fulfil the order until the fulfilment hold is released.

When the inventory is restocked, the order fulfilment status will change. This also applies to fulfilments with a manual fulfilment hold, as they will also have an ‘on hold’ fulfilment status. 

 

To check or remove orders 'on hold' you can watch a quick video here