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I have an order that has been sent to the wrong address?

Should you become aware of a delivery issue e.g. wrong address, you should report it to us by raising an Order Delivery Issues ticket.

My order has been dispatched to an incorrect address

 

Unfortunately, once the order has gone beyond ‘Picking’ stage we are unable to change the address location.

We recommend allowing delivery to complete and ask recipient to return the item.

We also recommend that a replacement is issued which will need to be raised on the system by yourself.

In some exceptional circumstances e.g. fraud we would always try to attempt stop and return with the carrier.