I need technical support?
Support regarding the fulfilmentcrowd solution
I need technical support
If you need urgent support regarding the fulfilmentcrowd solution or it is not working satisfactorily, or if you have questions or concerns regarding application, our support team is ready to help.
To help put this right for you, please complete a ticket with:
- Detailed description of the issue/s
- The channel (if applicable)
- Specific SKU or products
- Any other details that will help us resolve this quickly
SLA's
Critical e.g. orders not pulling through, channels down etc
| Respond by | SLA | 1 hr |
| Complete by | SLA | 8 hrs |
Non Critical
| Respond by | SLA | 8 hrs |
| Complete by | SLA | 32 hrs |
Please note, dependant on the complexity of the issues we may take longer to complete the issue. We will endeavour to respond to you as quickly as possible and keep you updated throughout the process.