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I need technical support?

Support regarding the fulfilmentcrowd solution

I need technical support

If you need urgent support regarding the fulfilmentcrowd solution or it is not working satisfactorily, or if you have questions or concerns regarding application, our support team is ready to help. 

To help put this right for you, please complete a ticket with:

  • Detailed description of the issue/s
  • The channel (if applicable)
  • Specific SKU or products
  • Any other details that will help us resolve this quickly

SLA's 

Critical e.g. orders not pulling through, channels down etc

 

Respond by  SLA 1 hr
Complete by  SLA 8 hrs

 

Non Critical 

Respond by  SLA 8 hrs
Complete by  SLA 32 hrs

 

Please note, dependant on the complexity of the issues we may take longer to complete the issue. We will endeavour to respond to you as quickly as possible and keep you updated throughout the process.