Sales Order Management & Processing Software

Sales order processing software that automatically manages the fulfilment of orders from receipt through to despatch.

Special order management

Workflows can be configured to automate the order process and determine the outcomes required. For example, logic can highlight orders over a certain value, those going to a particular delivery location or customers who have exceeded their credit balance. Stock is reserved and allocated in real-time, so any shortages will be instantly identifiable for resolution. Orders that are held for whatever reason can be assigned to a specific user or user group, whilst those passing all checks are automatically released for picking and despatch.


Picking & dispatch note production

We have re-invented the picking and despatch process. Traditionally, supervisors would print, sort and assign paper sheets to warehouse operatives. In our world, the process is entirely automated, with walk-efficient picking instructions fed to handheld scanning devices in priority order to optimise efficiency and ensure service level agreements are met. At the packing bench, items are scanned and verified before the software produces a carrier label and optional despatch note.


Carrier integration

After picking and packaging items the platform intelligently determines the least-cost shipping service at the point of despatch based on the parcel weight, dimensions and destination. Once confirmed by the packer, a label is printed on our standard 6" x 4" format, the consignment is auto-manifested through our carrier API and your customer will receive an email confimation with link to tracking information. 


Returns & replacements

Returns are complex and the process can be handled in a multitude ways. Firstly, we leverage our logistics expertise make the return of an item as seamless as possible by producing intelligent shipping labels and integrating with drop-off or collection services. Once received back, items are scanned and the customer request is immediately actioned with a refund or replacement order created. In parallel, products are inspected before being returned to stock, reworked or written down. The software also supports returns to suppliers and integration with financials for reconciliation of debit notes.


Collect orders across channels

Managing products and orders across multiple websites and marketplaces presents a major challenge for online retailers. Our platform supports API-connectivity and automatically collects orders from all your channels, including: Amazon, eBay, Shopify, Magento and custom-built websites. Once received, these orders are then processed and made available to pick in the warehouse within minutes. 


Drop-ship order processing

Drop shipping products direct to customers from suppliers is a great way for online retailers to expand their range and increase revenue. However, any gains can be quickly wiped out by manual and inefficient processes. Our software largely automates every task; upon receipt of a sales order, it creates purchasing and delivery instructions before issuing via email, EDI or our supplier portal. Suppliers pick and pack the goods, confirming despatch and consignment information whilst the self-billing feature automatically posts a purchase ledger invoice for scheduled payment to agreed terms.


Explore the wider features of our fulfilment platform

Sales order processing software

Integrate with channels, manage complex workflow requirements and automate processes.

Learn More

Warehouse management software

Intelligent features to manage the flow of goods in high-volume warehouse environments.

Learn More

Marketplace integration

‘Fire and forget’ features to control listings, process orders and confirm dispatches.

Learn More

eCommerce platform integration

API integrations with most major eCommerce platforms including Shopify and Magento.

Learn More

Supply chain management software

Forecast future demand, make better buying decisions and engage with suppliers.

Learn More

Carrier integration

Seamless creation of shipping labels and manifests with full delivery tracking.

Learn More

eCommerce software

Our eCommerce software is packed with powerful content management features.

Learn More

Additional ERP software modules

Access a host of modules designed to help you gain a competitive advantage.  

Learn More

Discover our resources

Want to see the features in more detail? See the software in action.

Visit Resource Centre

Rise to the challenge and opportunities presented by future eCommerce.

Download White Paper

Got a complex requirement or need to discuss your project in more detail?

Contact Us

"fulfilmentcrowd take the stress away, allowing us focus on growing the business."

Mark Britton - Soccer Supplements

"fulfilmentcrowd help me to create a seamless and bespoke customer experience."

Jennifer Bailey - Calla Shoes

"fulfilmentcrowd ensure that their software is adapted to you, rather than the other way around."

Stephen Alty - Festive Lights

Latest news

Understanding SKUs, Units, Packs and Cartons

Understanding SKUs, Units, Packs and Cartons

If you are in the startup phase or working your...

Anna Jacobs make themselves at home

Anna Jacobs make themselves at home

Anna Jacobs has a rich background in artistry of all...

Breaking down Australia's Goods and Services Tax change 2018

Breaking down Australia's Goods and Services Tax change 2018

If you’re an online retailer shipping orders to Australian customers,...