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Sales order processing and returns management

The fulfilmentcrowd platform integrates with your website and automates every stage of the fulfilment process, from picking and dispatch to returns. Gain complete visibility of every parcel journey using the live tracking portal.

Special order management

Workflows can be configured to automate the order process and determine the outcomes required. For example, logic can highlight orders over a certain value, those going to a particular delivery location or customers who have exceeded their credit balance. Stock is reserved and allocated in real-time, so any shortages will be instantly identifiable for resolution. Orders that are held for whatever reason can be assigned to a specific user or user group, whilst those passing all checks are automatically released for picking and despatch.

Special order management

Picking & dispatch note production

We have re-invented the picking and despatch process. Traditionally, supervisors would print, sort and assign paper sheets to warehouse operatives. In our world, the process is entirely automated, with walk-efficient picking instructions fed to handheld scanning devices in priority order to optimise efficiency and ensure service level agreements are met. At the packing bench, items are scanned and verified before the software produces a carrier label and optional despatch note.

Picking & dispatch note production

Carrier integration

After picking and packaging items the platform intelligently determines the least-cost shipping service at the point of despatch based on the parcel weight, dimensions and destination. Once confirmed by the packer, a label is printed on our standard 6" x 4" format, the consignment is auto-manifested through our carrier API and your customer will receive an email confimation with link to tracking information. 

Carrier integration

Returns & replacements

Returns are complex and the process can be handled in a multitude ways. Firstly, we leverage our logistics expertise make the return of an item as seamless as possible by producing intelligent shipping labels and integrating with drop-off or collection services. Once received back, items are scanned and the customer request is immediately actioned with a refund or replacement order created. In parallel, products are inspected before being returned to stock, reworked or written down. The software also supports returns to suppliers and integration with financials for reconciliation of debit notes.

Returns & replacements

Collect orders across channels

Managing products and orders across multiple websites and marketplaces presents a major challenge for online retailers. Our platform supports API-connectivity and automatically collects orders from all your channels, including: Amazon, eBay, Shopify, Magento and custom-built websites. Once received, these orders are then processed and made available to pick in the warehouse within minutes. 

Collect orders across channels

Drop-ship order processing

Drop shipping products direct to customers from suppliers is a great way for online retailers to expand their range and increase revenue. However, any gains can be quickly wiped out by manual and inefficient processes. Our software largely automates every task; upon receipt of a sales order, it creates purchasing and delivery instructions before issuing via email, EDI or our supplier portal. Suppliers pick and pack the goods, confirming despatch and consignment information whilst the self-billing feature automatically posts a purchase ledger invoice for scheduled payment to agreed terms.

Drop-ship order processing

Explore the wider features of our fulfilment platform

Sales order processing

Integrate with channels, manage complex workflow requirements and automate processes.

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Warehouse management

Intelligent features to manage the flow of goods in high-volume warehouse environments.

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Marketplace integration

‘Fire and forget’ features to control listings, process orders and confirm dispatches.

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eCommerce platform integration

API integrations with most major eCommerce platforms including Shopify and Magento.

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Supply chain management

Forecast future demand, make better buying decisions and engage with suppliers.

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Carrier integration

Seamless creation of shipping labels and manifests with full delivery tracking.

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Our eCommerce software is packed with powerful content management features.

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Finance and forecasting

Connect your sales, purchase and stock management activities to produce seamless reports.

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Discover our resources

Want to see the features in more detail? See the software in action.

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Rise to the challenge and opportunities presented by future eCommerce.

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Got a complex requirement or need to discuss your project in more detail?

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Our testimonials

"fulfilmentcrowd's LA-based warehouse allows us to service our US customers on a much faster, more efficient basis."

Alex Stewart - OneNine5

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Alex Stewart OneNine5

"fulfilmentcrowd provide an ideal solution for Calla, enabling us to punch above our weight in the marketplace."

Jennifer Bailey - Calla Shoes

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Calla Shoes Jennifer Bailey

"Dealing with the team at fulfilmentcrowd is easy, every facet of our relationship just works as it should!"

Andrew Menzies- Red Candy

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Red Candy Andrew

"fulfilmentcrowd ensure that their software is adapted to you, rather than the other way around."

Stephen Alty - Festive Lights

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Festive Lights Stephen Alty

Latest news

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