Supply chain management features

Supplier returns

Keeping track of items returned to your suppliers can be a very difficult and time consuming operation. Our software helps you to organise this process as well as enabling you to analyse the performance of your suppliers.

Initiating a Supplier Return

Our software uses Stages to keep a track on Supplier Returns. The first step is to create a Transaction at the "Initiate Supplier Returns" stage. This will allow you to specify a Supplier and detail the products which are being returned, along with the ability to enter free text in order to advise the supplier, as to exactly why the item is being sent back.

Once the Supplier Return Note has been raised, it is processed to a Confirmed Stage, at which point a Supplier Return Note can be printed.

Supplier Returns Process Options

Once the supplier has responded, the user is prompted to process the Return to either:

  • Return To Supplier Credit Note Required
  • Return to Supplier No Credit Note Required
  • Cancelled Supplier Returns

Should a Credit Note be required, a Credit will automatically be created on the Suppliers Account, within the Purchase Ledger.