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This past weekend, ASOS announced that it would be updating its UK returns policy, meaning thousands of shoppers could be hit with fees if they send too many products back. From 6 January, ASOS customers with a 70%+ historical return rate may see a £3.95 deduction from their refund unless they keep at least £40 of items from that order. Set to come into effect on Tuesday (6 January), this change is part of a broader effort to help customers shop with confidence and reduce returns. To assist shoppers further, ASOS is also introducing new customer tools, including a personal return rate in-app, tips to help reduce returns, and other features – such as videos and 360-degree imagery of models wearing the products, clearer sizing information, and personalised recommendations through its ‘Fit Assistant’.

fulfilmentcrowd – a global fulfilment provider for high-growth, omnichannel brands – has announced strong performance in international markets during 2025. Lee Thompson, Chief Executive Officer at fulfilmentcrowd, said: “It’s been a transformational year at fulfilmentcrowd… We’ve achieved record-breaking growth and expanded our global presence – two milestones that represent the strength of our business model and dedication of our people.

Cyber Monday was the busiest day for UK online retail activity during the peak trading period, surpassing Black Friday in order volumes, according to fulfilment provider fulfilmentcrowd. Analysis of 91 trading days from 1 November to 31 January showed that shoppers increasingly delayed purchases until Cyber Monday, which accounted for 42% of Black Friday weekend sales.

Lancashire’s global, tech-driven fulfilment provider for omnichannel brands, fulfilmentcrowd, has announced record-breaking growth and continued global expansion following Palatine’s majority stake acquisition in the firm earlier this year. Despite challenging macroeconomic conditions – including consumer sentiments battered by inflationary demands and associated cost-of-living pressures – fulfilmentcrowd’s “strategic focus on premium customer acquisition, operational excellence and proprietary technology innovation has delivered exceptional results for FY25.”

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