October 8, 2024
Business Manchester: fulfilmentcrowd Sustains Strong Growth Through Strategic Expansion
Leading logistics platform, fulfilmentcrowd, reported a 23% year-on-year revenue increase, reaching £17.4 million for the fiscal year ending March 2024. Significant growth was driven by international operations in Germany and the USA, contributing to 22% of total revenue. The company also doubled its EBITDA to £1.7 million. Strategic expansions include new warehouses in Australia and Ireland, enhancing their global footprint. Fulfilmentcrowd aims for revenues exceeding £20 million in FY25, focusing on the health and wellbeing sector and further market diversification.
October 1, 2024
Retail Times: “Try now, pay never” – wardrobing is a form of ‘refund fraud’, warns expert
Following the recent news that ASOS will start charging customers for returns as part of its updated fair use policy, research by fulfilmentcrowd – a global fulfilment provider, driven by technology, for high growth omni-channel brands – investigated the evolving expectations of shoppers regarding the returns process in eCommerce.
September 28, 2024
Fashion United: E-commerce returns surge poses challenges for retailers
Retailers are struggling with a surge in e-commerce returns, driven by behaviors like "wardrobing" and high customer expectations for free returns. The increase in returns, especially unwanted items, is impacting both profitability and sustainability, prompting some to charge for returns to reduce costs and fraud while maintaining customer satisfaction.
September 21, 2024
Supply & Demand Chain Executive: Addressing the Critical Challenges in Reverse Logistics
In the article, we dive into how our cutting-edge tech, streamlined processes, and expert team are transforming the way brands handle returns—turning a common pain point into a competitive advantage.
September 18, 2024
The Modern Retail article highlights key insights eCommerce retailers can gain from analysing customer returns. It emphasises understanding the reasons for returns—like sizing issues and delivery problems—to improve offerings and reduce return rates. Clear communication and efficient return processes enhance customer satisfaction, while leveraging data analytics helps optimise inventory management. By addressing return root causes, retailers can create a better shopping experience and boost profitability.
August 28, 2024
A new trend, "De-influencing," is gaining momentum on TikTok, challenging the pervasive culture of overconsumption driven by traditional influencers. Unlike the "TikTok Made Me Buy It" era, de-influencers advocate for more mindful and sustainable consumer behavior, urging followers to reconsider unnecessary purchases. With over a billion views under the hashtag #deinfluencing, this movement promotes financial stability, product honesty, and environmental consciousness, reflecting a growing shift towards ethical consumerism and minimalism.
August 27, 2024
Outlining key strategies for enhancing in-store operations, focusing on efficient inventory management, employee engagement, and loss prevention. This article highlights the importance of optimising stock levels, training staff to improve customer service, and using technology like parcel lockers for better efficiency. Collaboration with external partners and data sharing are emphasised to reduce theft and ensure a seamless shopping experience, ultimately driving profitability and customer satisfaction.
August 19, 2024
fulfilmentcrowd's research highlights key eCommerce trends for beauty in 2024, including sustainable beauty, live streaming, and personalised recommendations. The study underscores the rising influence of social media, the role of AI in personalisation, and the demand for customised solutions, offering brands a guide to stay competitive.
February 6, 2024
The Retail Bulletin: Ed Hardy: A Brand Fulfilling it's Potential in a Post-Brexit World
The aftermath of Brexit has presented both unprecedented challenges and unique opportunities across the ever-evolving landscape of global retail. Brands operating in and out of the UK have found themselves at a crossroads, needing to reassess their fulfilment and logistics strategies to thrive in this new environment.
December 19, 2023
Lee Thompson, CEO of fulfilmentcrowd, comments on the company's year of stabilisation, where revenue increased and significant progress was made in its international growth strategy. Thompson explained that despite market headwinds, fulfilmentcrowd found a steadier footing in 2023.
December 5, 2023
The Retail Bulletin: fulfilmentcrowd reports record-breaking Black Friday week performance
201,529 items were despatched on behalf of over 200 omnichannel clients from the company's top-performing centres in the UK, US, Germany and the Netherlands during the period. Order intake peaked on Black Friday, representing a 39% climb on last year, surpassing Cyber Monday's growth of 14%.
December 5, 2023
bbp media: fulfilmentcrowd Reports Record-Breaking Black Friday Week Performance
International fulfilment services and tech provider, fulfilmentcrowd, has announced record-breaking year-on-year parcel volume growth of 35% during the Black Friday and Cyber Monday week. The performance contrasts with wider downturns in the retail market with Black Friday website traffic down 12% across the sector.
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