October 17, 2024
Manufacturing and Logistics IT: common pain points for retailers preparing for peak season.
Retailers preparing for peak season face critical pain points such as missed SLAs, lost parcels, and rising costs, as noted by fulfilmentcrowd CEO Lee Thompson, who stresses the importance of scalable fulfilment and flexible logistics solutions to handle surges in demand and protect customer satisfaction. By optimizing warehouse layouts, leveraging technology, and ensuring reliable post-purchase experiences, retailers can navigate challenges and improve performance during this profitable yet demanding period.
October 16, 2024
Retail Insight Network : The key challenges for retailers this peak season.
As peak shopping season approaches, retailers are grappling with operational pressures such as missed SLAs, rising costs, and customer service overload, with fulfilmentcrowd CEO Lee Thompson emphasizing the importance of scalable fulfilment infrastructure to maintain efficiency and customer satisfaction during this crucial period.
October 16, 2024
Yahoo! Finance: Key challenges for retailers this peak season.
As the 2024 peak shopping season begins, retailers face mounting challenges such as rising costs, missed SLAs, and customer service overload. Lee Thompson, CEO of fulfilmentcrowd, stresses the importance of scalable fulfilment solutions to handle demand surges, safeguard customer satisfaction, and support brand confidence during this critical period.
October 11, 2024
National World : Global logistics platform reports profit acceleration and positive trading outlook.
fulfilmentcrowd, a global logistics platform, reported record revenues of £17.4 million for FY24, marking a 23% year-on-year growth, driven by international subsidiaries and a strong focus on the health and wellbeing sector. The company's EBITDA doubled to £1.7 million, supported by improved margins and cash conversion. In H1 of FY25, the business is already ahead of expectations, with new customer wins generating £3.5 million in annual contract value. The platform continues to expand globally, with new warehouses planned in Australia and Ireland, and remains focused on sustainable growth and innovation through its R&D initiatives.
October 8, 2024
Global logistics platform, fulfilmentcrowd, has posted record revenues for FY24 and reports strong H1 FY25 trading. In the year ending 31 March 2024, the Lancashire headquartered tech company recorded revenue of £17.4m, up 23 per cent year-on-year. 22% of group turnover was generated by its international subsidiaries in Germany and the USA, representing a 37% increase on FY23.
October 8, 2024
Featured in the Business Desk: fulfilmentcrowd’s logistics platform delivers strong results
Global logistics platform fulfilmentcrowd reported record revenues of £17.4 million for the fiscal year ending March 31, 2024, marking a 23% increase year-on-year. The company saw significant growth in its international operations, with a 37% rise in turnover from subsidiaries in Germany and the USA. EBITDA doubled to £1.7 million. CFO Jon Davies and CEO Lee Thompson attributed the success to the company’s strategic execution and strong team performance. The firm plans further expansion, with new warehouses in Australia and Ireland, and projected revenues exceeding £20 million for FY25.
October 8, 2024
Business Manchester: fulfilmentcrowd Sustains Strong Growth Through Strategic Expansion
Leading logistics platform, fulfilmentcrowd, reported a 23% year-on-year revenue increase, reaching £17.4 million for the fiscal year ending March 2024. Significant growth was driven by international operations in Germany and the USA, contributing to 22% of total revenue. The company also doubled its EBITDA to £1.7 million. Strategic expansions include new warehouses in Australia and Ireland, enhancing their global footprint. Fulfilmentcrowd aims for revenues exceeding £20 million in FY25, focusing on the health and wellbeing sector and further market diversification.
October 1, 2024
Retail Times: “Try now, pay never” – wardrobing is a form of ‘refund fraud’, warns expert
Following the recent news that ASOS will start charging customers for returns as part of its updated fair use policy, research by fulfilmentcrowd – a global fulfilment provider, driven by technology, for high growth omni-channel brands – investigated the evolving expectations of shoppers regarding the returns process in eCommerce.
September 28, 2024
Fashion United: E-commerce returns surge poses challenges for retailers
Retailers are struggling with a surge in e-commerce returns, driven by behaviors like "wardrobing" and high customer expectations for free returns. The increase in returns, especially unwanted items, is impacting both profitability and sustainability, prompting some to charge for returns to reduce costs and fraud while maintaining customer satisfaction.
September 21, 2024
Supply & Demand Chain Executive: Addressing the Critical Challenges in Reverse Logistics
In the article, we dive into how our cutting-edge tech, streamlined processes, and expert team are transforming the way brands handle returns—turning a common pain point into a competitive advantage.
September 18, 2024
The Modern Retail article highlights key insights eCommerce retailers can gain from analysing customer returns. It emphasises understanding the reasons for returns—like sizing issues and delivery problems—to improve offerings and reduce return rates. Clear communication and efficient return processes enhance customer satisfaction, while leveraging data analytics helps optimise inventory management. By addressing return root causes, retailers can create a better shopping experience and boost profitability.
August 28, 2024
A new trend, "De-influencing," is gaining momentum on TikTok, challenging the pervasive culture of overconsumption driven by traditional influencers. Unlike the "TikTok Made Me Buy It" era, de-influencers advocate for more mindful and sustainable consumer behavior, urging followers to reconsider unnecessary purchases. With over a billion views under the hashtag #deinfluencing, this movement promotes financial stability, product honesty, and environmental consciousness, reflecting a growing shift towards ethical consumerism and minimalism.
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