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January 6, 2026
Retail Times: ASOS shoppers with regular return rate of 70+% to face new fees
This past weekend, ASOS announced that it would be updating its UK returns policy, meaning thousands of shoppers could be hit with fees if they send too many products back. From 6 January, ASOS customers with a 70%+ historical return rate may see a £3.95 deduction from their refund unless they keep at least £40 of items from that order. Set to come into effect on Tuesday (6 January), this change is part of a broader effort to help customers shop with confidence and reduce returns. To assist shoppers further, ASOS is also introducing new customer tools, including a personal return rate in-app, tips to help reduce returns, and other features – such as videos and 360-degree imagery of models wearing the products, clearer sizing information, and personalised recommendations through its ‘Fit Assistant’.
January 5, 2026
Fashion Network: ASOS launches updated returns policy this week, targets greater transparency
Asos’s newly-updated UK returns policy has been praised for “getting serious about excessive returns”, as the digital retail giant is expected to be handling a reported 700,000-plus seasonal return
January 1, 2026
The Retail Exec: The 15 Best UK Order Fulfillment Services, Ranked & Reviewed for 2026
Managing ecommerce logistics is no joke. I reviewed the best UK order fulfillment services for everything from pick and pack to real-time inventory tracking—so you can ship faster, save on costs, and stop babysitting your warehouse.
December 22, 2025
Daily Business Now: International demand surges for fulfilmentcrowd across EU and USA
fulfilmentcrowd – a global fulfilment provider for high-growth, omnichannel brands – has announced strong performance in international markets during 2025. Lee Thompson, Chief Executive Officer at fulfilmentcrowd, said: “It’s been a transformational year at fulfilmentcrowd… We’ve achieved record-breaking growth and expanded our global presence – two milestones that represent the strength of our business model and dedication of our people.
December 15, 2025
Lancashire Business View: International demand surges for fulfilmentcrowd
Chorley based global fulfilment provider fulfilmentcrowd has announced strong performance in international markets during 2025. Lee Thompson, chief executive at fulfilmentcrowd, has described 2025 as a 'transformational year at fulfilmentcrowd'.
November 28, 2025
CMOtech: Cyber Monday outpaces Black Friday as peak for UK online orders
Cyber Monday was the busiest day for UK online retail activity during the peak trading period, surpassing Black Friday in order volumes, according to fulfilment provider fulfilmentcrowd. Analysis of 91 trading days from 1 November to 31 January showed that shoppers increasingly delayed purchases until Cyber Monday, which accounted for 42% of Black Friday weekend sales.
November 24, 2025
Fear of missing out (FOMO) clearly isn't an issue for many UK consumers this year. Instead of snapping up bargains at the first possible opportunity, expect a last-minute rush by shoppers over the Black Friday weekend with Cyber Monday capturing 42% of purchases, 40% higher than Black Friday itself.
October 8, 2025
Prolific North: Palatine-backed logitech clears £20m annual revenue in “transformational” year
Lancashire’s global, tech-driven fulfilment provider for omnichannel brands, fulfilmentcrowd, has announced record-breaking growth and continued global expansion following Palatine’s majority stake acquisition in the firm earlier this year. Despite challenging macroeconomic conditions – including consumer sentiments battered by inflationary demands and associated cost-of-living pressures – fulfilmentcrowd’s “strategic focus on premium customer acquisition, operational excellence and proprietary technology innovation has delivered exceptional results for FY25.”
October 7, 2025
A Lancashire-headquartered fulfilment provider, which is backed by Palatine, has reported record-breaking results in what it called a "transformational" year. The business's chief executive said the company is "poised to scale faster, innovate further and deliver even greater value to our customers worldwide".
October 6, 2025
Business Cloud: Chorley’s fulfilmentcrowd breaks records with £20m revenue
Chorley-based fulfilmentcrowd, a tech-driven fulfilment provider for omnichannel brands, has announced record-breaking growth and continued global expansion following investment this summer from Palatine. For the financial year ending 31st March 2025, revenue at the Lancashire firm surpassed £20 million for the first time, with a 27% increase in transaction volumes across all territories.
October 6, 2025
Lancashire Business View: fulfilmentcrowd delivers record-breaking growth
Chorley headquartered fulfilmentcrowd has delivered record-breaking growth. The global, tech-driven fulfilment provider saw its revenue surpass £20m for the first time, and a 27 per cent increase in transactions for the financial year ending March 31, 2025.
September 30, 2025
Insider Media: fulfilmentcrowd appoints chief revenue officer as it eyes growth
Lancashire-based fulfilmentcrowd, which is backed by Palatine, has appointed a chief revenue officer as it looks to scale its international presence. Toby Phelps will be responsible for bringing forward planned growth across all territories and leading the company’s commercial function - overseeing sales, account management and marketing.
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