The latest fulfilmentcrowd press releases

Retail Times: “Try now, pay never” – wardrobing is a form of ‘refund fraud’, warns expert

Following the recent news that ASOS will start charging customers for returns as part of its updated fair use policy, research by fulfilmentcrowd – a global fulfilment provider, driven by technology, for high growth omni-channel brands – investigated the evolving expectations of shoppers regarding the returns process in eCommerce.

Fashion United: E-commerce returns surge poses challenges for retailers

Retailers are struggling with a surge in e-commerce returns, driven by behaviors like "wardrobing" and high customer expectations for free returns. The increase in returns, especially unwanted items, is impacting both profitability and sustainability, prompting some to charge for returns to reduce costs and fraud while maintaining customer satisfaction.

Supply & Demand Chain Executive: Addressing the Critical Challenges in Reverse Logistics

In the article, we dive into how our cutting-edge tech, streamlined processes, and expert team are transforming the way brands handle returns—turning a common pain point into a competitive advantage.

Modern Retail: Lee Thompson and Austin Waddecar explain what ecommerce retailers can learn from customer returns including signs of issues with logistics processes

The Modern Retail article highlights key insights eCommerce retailers can gain from analysing customer returns. It emphasises understanding the reasons for returns—like sizing issues and delivery problems—to improve offerings and reduce return rates. Clear communication and efficient return processes enhance customer satisfaction, while leveraging data analytics helps optimise inventory management. By addressing return root causes, retailers can create a better shopping experience and boost profitability.

Hello Magazine: Lee Thompson comments on the viral TikTok trend 'underconsumption core' and how consumers must shift their buying habits to support sustainability

A new trend, "De-influencing," is gaining momentum on TikTok, challenging the pervasive culture of overconsumption driven by traditional influencers. Unlike the "TikTok Made Me Buy It" era, de-influencers advocate for more mindful and sustainable consumer behavior, urging followers to reconsider unnecessary purchases. With over a billion views under the hashtag #deinfluencing, this movement promotes financial stability, product honesty, and environmental consciousness, reflecting a growing shift towards ethical consumerism and minimalism.

A1 Retail: Chris White comments on some of the solutions brands can put in place to help steamline their in-store operations

Outlining key strategies for enhancing in-store operations, focusing on efficient inventory management, employee engagement, and loss prevention. This article highlights the importance of optimising stock levels, training staff to improve customer service, and using technology like parcel lockers for better efficiency. Collaboration with external partners and data sharing are emphasised to reduce theft and ensure a seamless shopping experience, ultimately driving profitability and customer satisfaction.

The Retail Bulletin: Sunil Nand, Head of Development comments on the latest trends in the Health and Beauty sector

fulfilmentcrowd's research highlights key eCommerce trends for beauty in 2024, including sustainable beauty, live streaming, and personalised recommendations. The study underscores the rising influence of social media, the role of AI in personalisation, and the demand for customised solutions, offering brands a guide to stay competitive.

Rising Stars: Our Pick of the Companies Growing Fast in the Northwest | The Times

This eCommerce logistics company has just grown its revenue by 58 per cent to £12 million and expects to reach 20 million in 2022 as it expands across Europe. By 2024 it hopes to be generating revenues of 40 million.

Chorley Firm Expecting “Re-energised Exports” | insider Media Limited

The managing director of a Chorley-headquartered international fulfilment services provider is expecting to see re-energised exports in 2022. Lee Thompson, MD of fulfilmentcrowd, said positive steps continue to be made in addressing export and import tariffs between the US and UK and post-Brexit trading changes.