What online shoppers really want from the returns process
Discover how evolving consumer expectations, BNPL trends, and data-driven solutions like fulfilmentcrowd’s Delivery Assured platform are transforming the eCommerce returns process.
Brands choose fulfilmentcrowd for our unique service delivery model, global coverage, expertise and advanced technology.
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First and foremost, we are a technology company and have been developing high-performance systems for over 30 years. We've also spent the last 20 years perfecting the art of fulfilment, too.
We are confident in our proposition and only work with clients who recognise the value we deliver. fulfilmentcrowd offer a unique blend of expertise and capability to create custom logistics and fulfilment solutions.
We deploy custom DTC and B2B fulfilment solutions at pace using our experience, proven implementation method, software technology and international network of fulfilment centres.
“Agility has been a key part of our growth strategy as we look to adapt rapidly and efficiently to changing consumer behaviours and preferences. We’ve taken a multichannel approach that spans in-store and online, including our own website, eBay and Amazon. We’re working with fulfilmentcrowd to enter exciting new markets and ensure we’re delivering exceptional experiences for our end consumers and B2B customers.”
Jon Fawcett, Director of Global eCommerce
"Our relationship with fulfilmentcrowd has been very successful. eCommerce operations are fully optimised for the product mix and the centre is proximal to our national distribution centre. As a consequence, we deliver excellent service levels. "
Neil Hodgkiss, Head of Digital
"Delivering an ambitious growth plan for MeAmora depends on a fully integrated supply chain, elastic capacity and the best available technology. Our partnership with fulfilmentcrowd offers us all this and more."
Simon Payton, Head of Supply Chain
"We are building a highly automated, pan-European distribution business using fulfilmentcrowd's technology and network of centres. The growth of our brands in the EU is geared around our unique capability to ship goods B2B into retailers on pallets and direct-to-consumer in parcels from a common stockholding and software platform."
Michael Holden, Supply Chain Director
“fulfilmentcrowd have gone above and beyond when it comes to customer service. Efficiency is everything. The trust we have in fulfilmentcrowd has been invaluable to us as a rapidly growing company.”.
Davinia Taylor, Chief Executive Officer
Leave the logistics to us. Contact the team for a bespoke solution today!
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We understand the complexities of concurrently managing stock levels and distributing goods to both consumers and businesses. fulfilmentcrowd offer unique capabilities to support the growth of omnichannel brands, powered by the rich functionality of our software technology and vast infrastructure. Outsourcing to the right partner can reduce your costs, enhance service quality and expose your product to a global audience.
Reach new audiences and delight your customers with fast and cost-efficient shipping lanes into over 120 countries. We offer a choice of good/better/best delivery services from each of our fulfilment locations. The fulfilmentcrowd platform follows definable logic to automatically select the carrier and service, creating the necessary documentation for shipping. All consignments are tracked and delivery status can be viewed in the fulfilmentcrowd app.
If you need to create a bespoke process or connect your eCommerce storefront and marketplace sales we can engineer that using the fulfilmentcrowd platform and it's data toolkit, which includes: Open API, Webhooks, EDI and File Transfer. If you require bespoke integration with an ERP, PLM, CRM or any other platform(s) in your tech stack, even better, that's our speciality!
Our aim is to take problems off your desk and help you focus on the opportunities presented by global, outsourced fulfilment. fulfilmentcrowd's implementation team has years experience of delivering complex projects with attention to detail and control. Our people are trained to listen to your requirements, understand pain points and identify opportunities for improvement to future-proof solutions that create long-term value.
Do you have a tight project timeline? Do you need a proven solution that isn't front-loaded with substantial costs? No problem, we can design and build a solution just for you.
We know a 99%+ service level on fulfilment activity is an expectation, which is why you won't find us shouting about it. Everything we do is framed by our mission statement: to deliver on time, every time. fulfilmentcrowd is powered by industry expertise, innovation and technology, ensuring that the performance of every process is monitored, managed and subject to continuous improvement.
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