September 30, 2025
Insider Media: fulfilmentcrowd appoints chief revenue officer as it eyes growth
Lancashire-based fulfilmentcrowd, which is backed by Palatine, has appointed a chief revenue officer as it looks to scale its international presence. Toby Phelps will be responsible for bringing forward planned growth across all territories and leading the company’s commercial function - overseeing sales, account management and marketing.
September 29, 2025
Lancashire Business View: Toby Phelps appointed as chief revenue officer (CRO) at fulfilmentcrowd
Chorley-based fulfilmentcrowd has announced that Toby Phelps has joined the business as chief revenue officer (CRO). In May 2025, Palatine Private Equity acquired a majority stake in the business, identifying the sales engine as a key value driver. Reporting into chief executive officer Lee Thompson, Phelps will be responsible for delivering planned growth across all territories and leading the company’s commercial function - overseeing sales, account management and marketing.
September 28, 2025
Bdaily: fulfilmentcrowd strengthens leadership team
fulfilmentcrowd, the global tech-driven fulfilment provider based in Chorley, Lancashire, has appointed Toby Phelps as chief revenue officer. Following Palatine Private Equity’s majority stake acquisition in May 2025, the firm identified its sales engine as a key growth driver. Reporting to chief executive Lee Thompson, Toby will lead the commercial function, overseeing sales, account management and marketing, driving planned growth across all territories.
September 28, 2025
365 Retail: The High Street Isn’t Doomed – Omnichannel Is Its Comeback Plan
Katie Shepherd, head of brand at at fulfilmentcrowd, shared “The decline of the UK High Street hasn’t happened overnight. It’s been a gradual shift guided by changing consumer behaviours, rising costs for retailers, and the rise of digital-first shopping. The pandemic accelerated habits that were already forming: shoppers grew used to the convenience of online shopping, the immediacy of next-day delivery, and the ability to compare prices immediately. Once those behaviours were set-in, they were never going to disappear when restrictions were lifted.
September 25, 2025
Germany is home to some of the most innovative eCommerce brands Europe has to offer. From premium fashion labels to leading consumer technology, German products boast an international reputation for quality and reliability. Yet despite this, many German online retailers are surprisingly hesitant to take business beyond their home market.
September 22, 2025
Real Times: "The high street isn’t doomed – omni-channel is its comeback plan"
Up to 17,000 shops are expected to close this year alone, according to the Centre for Retail Research. With this figure in mind, fulfilmentcrowd – a global, tech-driven fulfilment provider for high-growth, omni-channel brands – shares insights into the future of the high street, including the importance of omni-channel to ensure retail survival and growth.
August 26, 2025
Price conscious parents rewrite the back-to-school retail calendar
Back-to-school shopping in Britain has taken on the air of a fashion season in its own right, though one dictated less by catwalks than by cashflow. New research from Fulfilmentcrowd, the logistics group, shows parents are beginning earlier each year, some as soon as April, with search activity peaking between 27 July and 2 August. Yet despite this head start, the majority still hold out for late-summer promotions.
August 22, 2025
Second wave of back-to-school shopping set to drive late-summer sales
Back-to-school searches peaked in late July, but budget conscious parents are expected to drive a second surge of shopping, according to research from fulfilment provider, fulfilmentcrowd.
July 10, 2025
Recently, ASOS contacted a ‘small group of customers’ to announce that it would be closing and banning their accounts due to higher-than-average return rates. The ban focuses on those whose ‘shopping behaviour continues to breach’ its Fair Use policy, which was updated in October 2024, along with the introduction of paying for certain returns.
July 4, 2025
Amazon Prime Day 2025 will run from 8 to 11 July, offering four days of exclusive discounts for Prime members across top brands. With millions of deals on electronics, fashion, and more, the event is a key date for bargain hunters. However, experts are encouraging shoppers to approach the sales thoughtfully to avoid impulse buying and unnecessary consumption.
June 25, 2025
ASOS shoppers have been left fuming after the online retailer has made a huge change to its returns policy. From yesterday, June 24, if your account has an average returns rate of 70 per cent over the past five orders, it will be banned.
June 23, 2025
Birmingham Live: Warning for anyone who places online orders with ASOS
The ban focuses on those whose ‘shopping behaviour continues to breach’ its Fair Use policy, which was updated in October 2024, along with the introduction of paying for certain returns.
70 W Madison St
Suite 5750
Chicago IL
60602