Management team

The people behind fulfilmentcrowd

Q: What experience does the fulfilmentcrowd leadership team have?

The leadership team has extensive experience across eCommerce fulfilment, supply chain management, logistics, software development, finance and customer experience. Many team members have previously held senior positions at leading organisations including Wincanton, DHL Supply Chain, ASDA, Victorian Plumbing, EY, PwC, Hermes (Evri), Yodel and Arrow XL, bringing a broad range of commercial and operational expertise to the business.

Q: How does the management team support customers?

While day-to-day fulfilment is delivered by dedicated operational and client service teams, the management team plays a key role in shaping the technology, infrastructure and customer experience behind every fulfilment solution. Their focus is on continually improving the platform, expanding the fulfilment network and helping customers scale successfully.

Q: How does fulfilmentcrowd continue to innovate?

Innovation is driven by dedicated product, technology and information systems teams that continually develop new platform features, integrations and warehouse workflows. This ongoing investment helps fulfilmentcrowd improve automation, inventory management, fulfilment visibility and the overall customer experience as market requirements evolve.

Q: Is fulfilmentcrowd led by fulfilment, technology or eCommerce experts?

It's a combination of all three. fulfilmentcrowd's leadership team combines decades of experience in fulfilment operations with specialists in software engineering, product development, finance, sales and eCommerce. This blend of expertise helps ensure the business continues to develop technology-led fulfilment solutions that support ambitious brands as they grow.

Q: How long has fulfilmentcrowd been in business?

fulfilmentcrowd was founded in 1993, originally developing ERP software before expanding into technology-led fulfilment. Today, the business combines more than 30 years of industry experience with a global fulfilment network and proprietary platform, supporting ambitious eCommerce brands across multiple international markets.

Q: How has fulfilmentcrowd evolved over the years?

Since its founding in 1993, fulfilmentcrowd has evolved from an ERP software business into a global fulfilment technology provider. Through continued investment in its proprietary platform, international warehouse network and leadership team, the business now supports B2B and direct-to-consumer fulfilment across the UK, Europe, the United States and Australia.

Meet the team supporting ambitious brands with tech-first fulfilment

Decades of industry experience, ready to support your brand

30+

years active in business

105+

specialist employees

9-year

average employee tenure

33%

in tech or development roles

Our mission

Investor-backed fulfilment, trusted by 250+ brands

We help ambitious brands enter new markets and scale globally with ease. As a trusted fulfilment provider with over 30 years of experience, we deliver tailored DTC and B2B order fulfilment solutions designed to support fast, sustainable growth.

Backed by Palatine Private Equity, our mission is to become the global leader in fulfilment technology and solutions. With Palatine's investment, 17 warehouse locations and technology developed in-house, we're actively working towards our goal of being the number one fulfilment platform for omnichannel brands.

Operating board

Meet our operating board

Lee Thompson

Chief Executive Officer

As Chief Executive Officer of fulfilmentcrowd, Lee drives our strategic ambition to set the global standard in omnichannel fulfilment solutions and technology.

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Paul Taylor

Managing Director

With over 20 years of experience in logistics and supply chain roles, Paul oversees our growth board, ensuring we continue to scale in a way that’s both efficient and aligned with the needs of our clients.

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Jon Davies

Chief Financial Officer

Jon supports many strategic and operational decisions within fulfilmentcrowd, as well as maintaining the financial reporting and control environment.

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Lee Gregson

Chief Technology Officer

Lee oversees our product and innovation teams, ensuring the fulfilmentcrowd platform is a best-in-class tool for global, omnichannel brands.

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Growth board

Learn about our growth board

Paul Taylor

Managing Director

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Katie Shepherd

Director of Marketing

Katie stepped up to Director of Marketing after leading a pivotal, multi-territory GTM strategy for the business. She now focuses on continually strengthening how we show up in a competitive market.

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Rachel Miller

Director of Finance

Promoted internally to the role of Director of Finance, Rachel's responsibilities are centred around financial risk management and corporate compliance.

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Ben Chicken

Director of Commercial

After stepping up to the role of Director of Commercial, Ben now leads our data-led approach to decision-making across the business.

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Matt Humphreys

Director of Sales

Following his promotion to Director of Sales, Matt leads our international new business acquisition strategy, helping to drive continued growth across new and existing markets.

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Austin Waddecar

Director of Product

Austin oversees our product teams, ensuring that the fulfilmentcrowd platform continues to serve the ever-changing needs of global, omnichannel brands.

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Neil Midgley

Director of Operations

Neil arrived at fulfilmentcrowd in 2026 with more than 37 years of logistics and supply chain experience, now leading operational excellence across our global fulfilment network.

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Shaun Cummins

Director of Information Systems

Shaun has been a member of our leadership team for 26 years, now overseeing a data-driven DevOps team focused on delivering actionable insights and operational efficiency.

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Chris White

Director of Client Services

As Director of Client Services, Chris leads our customer service operation and oversees commercial relationships with our global carrier partners.

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Robin Gerrits

Managing Director, Fulfilment.nl

Robin joined fulfilmentcrowd following the acquisition of Fulfilment.nl – a business he founded – bringing more than 15 years of experience in eCommerce, fulfilment and business growth to lead our Benelux operations.

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Recognised for our impact in technology and fulfilment

Where you'll find us

Our HQ

fulfilmentcrowd Ltd,
Western Avenue, Matrix Park,
Chorley, United Kingdom,
PR7 7NB

Customer support

Already a customer? Raise a ticket in the fulfilmentcrowd platform or speak to your account manager to request assistance.

Contact sales

Looking for your next fulfilment partner? Reach out directly to our sales team by emailing sales@fulfilmentcrowd.com.

Job openings

Interested in growing your career at a tech-first fulfilment company? Email us at marketing@fulfilmentcrowd.com to enquire about job opportunities.

Media enquiries

For all media and press enquiries, please contact our marketing team via marketing@fulfilmentcrowd.com.

Who is on the fulfilmentcrowd management team?

fulfilmentcrowd's management team brings together leaders from across fulfilment, logistics, technology, finance, sales, marketing and customer services. The business is led by an experienced operating board and growth board, combining decades of expertise to support the company's continued innovation and international growth.

What experience does the fulfilmentcrowd leadership team have?

How does the management team support customers?

How does fulfilmentcrowd continue to innovate?

Is fulfilmentcrowd led by fulfilment, technology or eCommerce experts?

How long has fulfilmentcrowd been in business?

How has fulfilmentcrowd evolved over the years?

Ready to simplify omnichannel, global fulfilment?

Connect all your channels and regions into one award-winning platform, and work with a partner built to support your brand’s long-term growth.

Speak to our team

The people behind fulfilmentcrowd

Decades of industry experience, ready to support your brand

Investor-backed fulfilment, trusted by 250+ brands

Meet our operating board

Lee Thompson

Paul Taylor

Jon Davies

Lee Gregson

Learn about our growth board

Paul Taylor

Katie Shepherd

Rachel Miller

Ben Chicken

Matt Humphreys

Austin Waddecar

Neil Midgley

Shaun Cummins

Chris White

Robin Gerrits

Recognised for our impact in technology and fulfilment

Where you'll find us

Our HQ

Customer support

Contact sales

Job openings

Media enquiries

Common questions on our management team

Ready to simplify omnichannel, global fulfilment?