About us

The fulfilment partner of choice for global, omnichannel brands

Q: What makes fulfilmentcrowd different from other fulfilment providers?

fulfilmentcrowd combines global fulfilment services with an award-winning technology platform developed in-house. Rather than managing multiple providers, systems or warehouses, businesses can oversee inventory, orders, fulfilment and reporting through one platform designed to simplify growth.

Q: How long has fulfilmentcrowd been established?

The business was founded in 1993, originally providing ERP software before expanding into third-party fulfilment. Today, fulfilmentcrowd has more than 30 years of experience supporting ambitious businesses with tech-first solutions.

Q: Can fulfilmentcrowd support international growth?

Yes. fulfilmentcrowd operates a global fulfilment network with warehouse locations across the UK, Europe, the United States and Australia. Businesses can expand into new markets while continuing to manage fulfilment through the same platform, processes and support teams.

Q: Does fulfilmentcrowd provide both fulfilment services and technology?

Yes. fulfilmentcrowd combines physical fulfilment with proprietary fulfilment technology. The platform connects inventory, orders, integrations, reporting, returns and warehouse operations into one system, giving businesses greater visibility and control as they scale.

Q: What types of eCommerce businesses does fulfilmentcrowd support?

fulfilmentcrowd works with ambitious eCommerce brands of varying sizes, supporting both direct-to-consumer (DTC) and B2B fulfilment. Primarily, they support brands with high order volumes or complex tech requirements. Whether you're selling through your own website, marketplaces, retailers or wholesale channels, the platform is designed to support omnichannel growth.

Q: Why do brands choose fulfilmentcrowd?

Brands choose fulfilmentcrowd for its combination of global fulfilment infrastructure, in-house technology and long-term scalability. By bringing fulfilment, inventory and sales channels into one platform, businesses can simplify operations and grow with confidence.

Q: How does fulfilmentcrowd support businesses as they grow?

As businesses expand into new regions, sales channels and customer markets, fulfilmentcrowd provides the technology, warehouse network and operational support needed to scale efficiently. The same platform, processes and fulfilment standards are used across the global network, making growth simpler to manage.

Supporting worldwide business growth with tech-first fulfilment, backed by 30+ years of industry experience.

We are challengers

We push boundaries, think differently and embrace change. In a fast-moving industry, we continuously adapt, innovate and refine our approach to deliver smarter, more efficient fulfilment solutions.

We are relentless

We work with passion, determination and a focus on results. Challenges drive us, opportunities excite us and we never settle for 'good enough'. We always strive to deliver the best for our customers.

We are a team

Collaboration is at the heart of everything we do. By working together internally, with customers and with partners, we create smarter to scale. Because we achieve more together than we ever could alone.

1993

Founded as Exact Abacus Ltd, we began our journey by providing ERP solutions, laying the groundwork for what was to come.

As the business evolved, future CTO Lee Gregson joined, bringing his expertise and innovative approach to the team. In 1998, Lee Thompson, now CEO, came on board – a key player in driving the company toward its future as a leader in fulfilment technology.

2000

In 2000, we took a bold step and launched a Unix-based ERP system as a hosted SaaS solution, an industry first.

This move positioned us as industry challengers that aimed to consistently push boundaries. In 2001, we added another first by launching Third Party Fulfilment as a value-added service, expanding our offerings and laying the groundwork for what the business eventually became.

2005

By 2005, our business growth demanded more space, leading us to a new 15,000 sqft warehouse and office complex at Matrix Park.

Not stopping there, in 2007, we launched a new ERP platform based on Microsoft technologies, making our solutions even more prepared for the next phase of our journey.

2015

In 2015, we launched a web-based interface that made managing operations easier than ever.

The following year, we acquired a second, 11,000 sqft warehouse at Matrix Park, increasing our capacity and setting the stage for more ambitious goals. Our expansion continued in 2017 when we signed our first network partner and opened the Martland Park centre, further extending our reach.

2019

In 2019, we rebranded as fulfilmentcrowd Ltd, reflecting our growth in the fulfilment and logistics industry.

In 2020, our global expansion began, with new centres launched in France, Germany, the Netherlands and the USA. With BGF investing to accelerate our growth, 2021 marked the arrival of Paul Taylor as COO – now Managing Director – bringing even more industry expertise to drive us forward.

2022

In 2022, we launched the Retailer App, designed to support omnichannel brands with managing their fulfilment in one place.

In 2023, we opened our largest centre to date (500,000 sqft) at Magna Park (UK), partnering with Iron Mountain. We continued to innovate in 2024 with the launch of Delivery IQ – addressing consumer parcel anxiety – and the Service App to improve in-centre operations. Later that year, we continued our growth with another centre in Dublin, Ireland.

2025

A significant year for the business, following investment from UK-based private equity firm Palatine.

Early in the year, we put a pin down under by opening a new fulfilment centre in Australia. Located in Kemps Creek, Sydney, the 20,000 sqft site offers brands the opportunity to serve customers in the APAC region. In June, investment from UK-based private equity firm Palatine sparked our next phase of growth, a landmark moment for our future aspirations as a company.

2026

Our growth story continued into 2026 with the opening of three centres in the United States in partnership with Royal Fulfillment.

Located in New Jersey, Chicago and Los Angeles, our new US network provided customers with coast-to-coast American fulfilment for the first time. Then, in May, we announced the acquisition of Dutch eCommerce logistics specialists Fulfilment.nl, further accelerating our growth and offering within the EU.

Today

With 17 fulfilment centres worldwide and an award-winning platform, we help omnichannel brands manage their global fulfilment in one place

We’ve got no intention of slowing down anytime soon, as we strive to become the world’s number one fulfilment platform for omnichannel brands.

Lee Thompson

Chief Executive Officer

Paul Taylor

Managing Director

Paul has over 20 years of experience in logistics, supply chain, retail and eCommerce fulfilment, and is responsible for both operations across our network and leading our growth board.

Before joining fulfilmentcrowd, Paul was Operations Director for UK 3PL Wincanton, leading transport and warehouse activity for a multi-channel retailer with 700+ branches and a large, complex eCommerce proposition. Paul also has experience with ASDA, DHL Supply Chain and Phones4U in senior operational roles.

Jon Davies

Chief Financial Officer

Jon joined fulfilmentcrowd in May 2023 from Victorian Plumbing, where he was Head of Commercial Finance. Having qualified as a chartered accountant with EY in 2012, he has subsequently gained over 10 years of experience working in a variety of commercial finance roles, predominantly in eCommerce businesses.

Jon supports the strategic and operational decision-making processes for fulfilmentcrowd, as well as ensuring that the financial reporting and control environment is fit for purpose.

Lee Gregson

Chief Technology Officer

Lee joined the business over 30 years ago in a programming role before becoming Managing Director in 2007.

Now Chief Technology Officer, Lee leads our product and innovation teams. This group of software architects, UX specialists and programmers develop new functionalities for the fulfilmentcrowd platform, including order workflow automation, warehouse management, returns, supply chain and open integration.

Katie Shepherd

Director of Marketing

Katie has over 10 years of experience spanning sales and marketing, cultivating a rich skill set encompassing design, development, branding and strategic thinking. Through her diverse experiences, Katie has proven herself as a versatile and innovative marketer, adapting strategies to meet evolving business needs.

As our Director of Marketing, Katie takes on a pivotal role in shaping and elevating the company's brand identity across a range of marketing channels, ensuring our messaging resonates with our target audience and stands out in a competitive market.

Neil Midgley

Director of Operations

Neil joined fulfilmentcrowd in 2026, bringing more than 37 years of experience across logistics, manufacturing and supply chain operations to the business. Throughout his career, he has led large-scale warehousing, distribution and transport operations for some of the UK's biggest retail, food and third-party logistics organisations, developing extensive expertise in complex fulfilment environments.

As Director of Operations, Neil oversees fulfilment operations across the business, drawing on decades of experience in continuous improvement and scalable logistics. A Fellow of the Chartered Institute of Logistics and Transport (FCILT), Neil combines deep industry knowledge with a practical, customer-focused approach to delivering high-performing fulfilment operations.

Rachel Miller

Director of Finance

Rachel qualified as a chartered accountant with PwC and gained valuable experience during her four years in the audit function at Mazars. She then transitioned to industry roles, spending the last six years in two PLC businesses where she led the reporting and control environment essential for AIM-listed companies. Most recently, Rachel served as Group Financial Controller at Victorian Plumbing plc.

In her current role, Rachel oversees the daily operations of the finance team, ensuring that the financial reporting and control environment is robust and effective in supporting the company's sustainable growth.

Ben Chicken

Director of Commercial

Ben joined fulfilmentcrowd as Head of Commercial Finance in 2024, bringing a wealth of experience from previous roles in large PLCs, including Pets at Home and Auto Trader, both FTSE constituents, as well as his most recent position at the AIM-listed SME Revolution Bars Group. Ben’s expertise lies in financial modelling, process automation and uncovering insights through data analysis.

Ben collaborates closely with the CFO and senior leadership team to shape the company's financial strategy, and is committed to enhancing the overall success and value of the business.

Matt Humphreys

Director of Sales

Matt has over 20 years of experience in the logistics, supply chain and warehousing industry, and joined fulfilmentcrowd in November 2022 to drive the development of our UK business, following a 13-year spell as a Director at Sphere Group.

Matt leads our wider commercial team, supporting brands across the world with deploying bespoke fulfilment solutions.

Austin Waddecar

Director of Product

Austin has over 15 years of experience in product management, design and software engineering. Since joining the company in 2013, he has occupied multiple leadership roles across web design, innovation and product development.

Austin leads multiple product teams that deliver value daily for fulfilment partners, retailers and consumers. He’s won multiple personal and business innovation awards – including Lancashire Innovator of the Year – and has over 10 years of experience in helping eCommerce retailers succeed.

Shaun Cummins

Director of Information Systems

Shaun has an extensive background in software engineering and has been a member of the fulfilmentcrowd leadership team for 25 years. He has led various key projects for the business, including developing a comprehensive data warehouse and deploying Power BI to serve mission-critical information to all stakeholders.

Shaun and his team focus on solution design, custom functionalities and integration with third-party APIs to ensure the fulfilmentcrowd platform is optimised for growth and centrally positioned in the IT ecosystem.

Chris White

Director of Client Services

Chris has held senior delivery and customer service leadership roles within logistics and final-mile delivery for over 25 years.

Before joining fulfilmentcrowd, Chris headed up customer experience (CX) at parcel carrier Hermes (now Evri) and was also CX Director for specialist delivery business Arrow XL, prior to heading up the Client Management department at Yodel.

Chris leads the customer service organisation at fulfilmentcrowd and oversees commercial relationships with our global carrier partners.

Robin Gerrits

Managing Director, Fulfilment.nl

Robin joined fulfilmentcrowd in 2026 following the acquisition of Fulfilment.nl, the business he founded and successfully grew into one of the Netherlands' most reputable fulfilment providers. With more than 15 years' experience in eCommerce, fulfilment and entrepreneurship, Robin built Fulfilment.nl on the values of exceptional customer service and operational excellence.

In his current role, Robin is responsible for driving growth across the Benelux region while supporting the integration of Fulfilment.nl into fulfilmentcrowd's global fulfilment network. His experience spans commercial strategy, business development and building high-performing teams, with a continued focus on helping ambitious eCommerce brands unlock long-term growth.

Recognised for our impact in technology and fulfilment

The partner of choice for leading brands

“Agility has been a key part of our growth strategy as we look to adapt rapidly and efficiently to changing consumer behaviours and preferences. We’ve taken a multichannel approach that spans in-store and online, including our own website, eBay and Amazon.”

Jon Fawcett, Director of Global eCommerce

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“Working with fulfilmentcrowd has allowed us to scale without compromising on the premium experience our customers expect. The way they’ve handled the intensity of our product launches has been critical to our growth over the last few years.”

Caroline Duckett, Founder

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“From day one, fulfilmentcrowd has played a vital role in our growth. As demand has increased and our business has evolved, they’ve continued to adapt alongside us, supporting large product launches, busy campaign periods and helping us expand into new markets.”

Simon Payton, Head of Logistics

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“fulfilmentcrowd have the model, technology and network to efficiently service both B2B and DTC across the UK and EU – helping drive 130% year-on-year growth for our EU business.”

Jos Burns, Head of Supply Chain

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“fulfilmentcrowd has been a key player in supporting our direct-to-consumer growth in the UK. Their technology not only provides support for our promotional campaigns, but enables us to offer greater flexibility to our customers.”

John Luck, Chief Marketing Officer

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Who is fulfilmentcrowd?

fulfilmentcrowd is a global, tech-first fulfilment provider that helps brands manage B2B and direct-to-consumer fulfilment through one connected platform. With an international network of 17 warehouses and over 30 years of industry experience, fulfilmentcrowd supports businesses as they grow across new channels and global markets.

What makes fulfilmentcrowd different from other fulfilment providers?

How long has fulfilmentcrowd been established?

Can fulfilmentcrowd support international growth?

Does fulfilmentcrowd provide both fulfilment services and technology?

What types of eCommerce businesses does fulfilmentcrowd support?

Why do brands choose fulfilmentcrowd?

How does fulfilmentcrowd support businesses as they grow?

The fulfilment partner of choice for global, omnichannel brands