May 2026 platform updates: Smarter reporting and stronger integrations

We're always looking for ways to make your day-to-day operations simpler and easier to manage. Many of this month's updates focus on visibility, reporting and operational control, helping you spend less time digging through data and more time making decisions.

Improved reconciliation reporting is the highlight, and we've already received positive feedback on how quickly you can now generate a report to assess billing. We've also introduced integration improvements for businesses with ERPs, as well as better ticket management.

So here's what's new, and what's coming next. Let's dive in.

Reconciliation reports now live in the Retailer App

Reconciling fulfilment invoices can quickly become time-consuming, especially when charges are spread across multiple services, shipments and operational activities.

The new Reconciliation Report has been introduced to make that process much simpler.

Available now within the Retailer App, the report gives customers a detailed weekly breakdown of billing activity in one place.

This includes:

• Activity type
• Order reference
• Service provided
• Billing date
• Quantity
• Cost
• Fulfilment network partner

Users can also filter results by:

• Carriage
• Consumables
• Goods in
• Pick and pack
• Returns
• Storage

Instead of pulling information from multiple reports or manually checking invoices line by line, customers can now quickly review charges from a single view.

The goal is simple – clearer billing visibility with less admin.

Accessing the report

Generating a copy of the report can be done by following the steps below:

Retailer App → Analytics → Reports → Create Report → Client Reconciliation Report

If you have any questions about creating the report or making the most of it, please reach out to your account manager or raise a support ticket. We're here to help.

Multi-user ticket filtering now available

Ticket filtering has also been improved within the app.

Users can now filter tickets by selecting multiple users at once, making it easier to track activity across teams and identify tickets involving specific groups of people – without needing to run multiple separate searches.

It’s a relatively small update, but one that removes a lot of repetitive admin for operational and support teams managing large volumes of tickets every day.

Keep the feedback coming in on fixes like this that make your life easier – they're just as important as bigger features!

Bill of lading numbers added to custom orders

The Collection Details section within custom orders now displays bill of lading numbers whenever they’ve been provided by the carrier at collection.

For customers managing pallet shipments and more complex freight operations, this adds another layer of visibility directly within the platform.

Instead of relying on external systems or manually chasing shipment references, teams can now quickly validate collection details and reference consignment information directly against the order itself.

For warehouse and logistics teams, that means:

• Better shipment traceability
• Faster access to consignment information
• Easier coordination with carriers
• Less manual checking

Simple operational improvements like this can make a big difference when managing high shipment volumes or more advanced freight workflows.

FTP integrations improved for ERP-connected workflows

We’ve also introduced improvements to our FTP integration services to better support ERP-connected operations, including systems like NetSuite.

A key enhancement now allows line IDs to pass through integrations and return alongside dispatch confirmations.

In practical terms, this gives ERP-connected businesses much clearer traceability between fulfilment activity and their wider operational systems.

For teams managing orders across multiple platforms, it helps reduce reconciliation issues and simplify communication between systems.

As more brands scale across channels and regions, these kinds of integration improvements become increasingly important for keeping operations efficient and connected within the platform.

🔦 Feature spotlight: AI Reporting Assistant

Starting this month, we'll be highlighting a key feature inside the platform that may have gone under some customers' radars. It's not always the latest features that might make the biggest impact for every customer, so we're hoping to shed some light on some powerful tools with lower usage inside the app.

The assistant connects directly to your key operational data, including:

• • Open orders – Identify orders awaiting dispatch and their expected dates.
  • Dispatched orders – Report on dispatched order trends by date, value, fulfilment centre, carrier or country.
  • Order items – See details like product codes, descriptions, quantities and delivery services.
  • Products – Access full product information: names, codes, stock thresholds, pricing and more.
  • Stock – Check stock levels across all fulfilment centres, including batch information where relevant.
  • Returns – View returned items, return reasons, dates and quantities.
  • Support tickets – Stay on top of open or resolved queries with ticket references, statuses and timestamps.
  • Sales channels – Break down data by sales channels like Shopify, Amazon, eBay and more, including delivery countries and currencies.
  • Inventory transfers – Track stock movements between fulfilment centres, including transfer status, quantities, dates and destination locations.

Example questions you can ask include:

• "Which of my products are low in stock?"
• "Which products have stock but have not sold for more than 90 days?"
• "What’s my average dispatch time over the past 30 days, by fulfilment centre?"
• "What is the return rate by product over the last 12 months?"
• "What were my best selling products last year?"
• "How are my orders distributed by destination country or region this year?"
• "Which of my products manufactured in China were sold to the US last year?"

Using the AI Reporting Assistant couldn’t be easier. Simply open it up and start typing your question. Within seconds, you’ll have the insights you need to make faster decisions and keep your customers happy.

Help us shape what comes next

Alongside these platform updates, we’ve also launched a digital Suggestion Box where customers can submit feature requests, workflow ideas and operational challenges directly to the product team.

Whether it’s a small usability improvement or a larger automation idea, customer feedback plays a huge role in shaping how the platform evolves.

A big focus moving forward is making fulfilmentcrowd more proactive and intelligent, helping you spot issues earlier, automate repetitive processes and make faster operational decisions.

That includes areas like:

• AI-driven operational insights
• Smarter inventory recommendations
• Workflow automation
• More proactive reporting
• Better operational visibility

So, if you've got any ideas on how we can make your day-to-day more straightforward, submit them via our Suggestion Box below.