Delivery IQ gets to work before an order is even dispatched. Automated pre-flight checks identify missing or inaccurate delivery data, helping your brand resolve potential issues before parcels leave the warehouse.
Delivery & Returns
Technology that protects your post-purchase experience
The customer journey doesn’t end at dispatch. Our Delivery IQ module helps you stay ahead of delivery issues and simplify your returns management – all via one platform.
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Delivery & Returns overview
Stay in control long after an order leaves the warehouse
Once an order is on its way, Delivery IQ monitors its progress through every stage of the delivery journey. Real-time tracking and proactive issue management keep your team informed without the need to constantly check carrier portals.
White-label tracking keeps customers informed as their order moves through the fulfilment journey. And, when an issue occurs at the fault of the carrier, we’ll credit your brand while we chase costs in the background. Faster refunds, faster resolutions, happier customers.
Returns are inevitable, but they don’t need to drain your margin or create operational pressure. Thanks to fulfilmentcrowd technology, you’ll manage delivery and returns through one connected platform, keeping your customers in the loop while keeping tabs on every returned item.
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fulfilmentcrowd has gone above and beyond. The trust we have in fulfilmentcrowd is invaluable to us as a rapidly growing company.
Davinia Taylor, CEO at Willpowders
Expanding globally requires a partner that removes barriers to growth. fulfilmentcrowd’s tech-driven solutions, expertise in regulated products, and seamless multichannel integration were instrumental.
Lorent Salihu, Gisada
Being smart isn’t enough to build a truly successful brand – you need the right partnerships. With fulfilmentcrowd, we’ve built a scalable data-driven infrastructure that’s powered our rapid growth.
Daniel Djukic, Founder of Empower Brands
Our ambitious growth depends on a fully integrated supply chain, elastic capacity and the best technology. fulfilmentcrowd offers all this and more.
Simon Payton, Head of Supply Chain at MeAmora
eCommerce operations are fully optimised for the product mix and the centre is proximal to our national distribution centre.
Neil Hodgkiss, Head of Digital at Jollyes
Pre-dispatch validation
Delivery issue resolution
White label tracking
Automated carrier claims
Intelligent returns management
Multi-carrier management
Global delivery visibility
Delivery & Returns
Put your brand in front of delivery issues
- Proactive delivery management from dispatch to doorstep
- White-label tracking to reduce customer support pressure
- Connected delivery and returns management via one platform
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Our platform
See what else our platform has to offer
Inventory Control
Inventory Control keeps your stock visibility, allocation and availability connected in real-time and all in one place, vital for staying accurate and informed as you scale.
Workflow Automation
Workflow Automation determines how things get done in the warehouse, giving your brand the tools to manage everything from DTC fulfilment and retail compliance to cross-border shipping and complex B2B orders.
Integrations & Customisation
Our platform supports integrations across multiple systems and routes to market, from pre-built configurations to custom requirements via Open API and Webhook support.