About us

Discover more about our heritage, our vision and the values that guide us.

Thirty years of innovation

Founded in 1984, we have a well-earned reputation for innovation, research and development. Building a strong network of partners, suppliers and hard-working staff, we’re constantly first to market with new software features and value-added services. Our platform is renowned for its flexibility, allowing us to handle the most demanding fulfilment requirements, shipping millions of items per year to customers across the globe. Whether you’re a start-up or fast-growing online retailer, we have the technology, capacity and know-how to supercharge your sales and customer service.

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1984

Founders acquire rights to distribute DOS-based accounting software.

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1993

3EX ERP platform launched, built around needs of mail order and wholesale.

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2000

Diversification with launch of hosted software (‘SaaS’) and fulfilment services.

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2008

Company migrates to Microsoft technologies and launches new platform.

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2018

Launch of fulfilmentcrowd brand to better represent future development focus.

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Our Vision and Values

We take a collaborative approach towards our partnerships with online retailers of all sizes and sectors. The following values feed into every strategic decision we make, shaping our business direction, aspirations and culture.

Earning trust

We deliver on our promises and hold our hands up if we don’t get things right.

Self-Assured

We’re good at what we do and proud of the results we achieve with our customers.

Profit Is Good

Our future prosperity will be a direct reflection of the service we offer to customers.

Think Customer

We question everything and if something is not good enough, we sort it.

Mutual Respect

We work in partnerships to build healthy relationships.

One Team

We recognise that the whole is always greater than the sum of its parts, even when its parts are pretty great.

Every Day’s a School Day

We know we’re good at it, but we also realise that we can always get better.

Sustainable by Design

With an environmentally-conscious approach to our materials, procedures and business model, we aim to offer an entirely sustainable fulfilment solution by 2020.

A Quality-Focussed Partner

Supporting the growth of hundreds of UK-based and international eCommerce businesses, it comes as no surprise that we take quality seriously. We invest over £1.5m per year in research and regularly introduce new technologies and services that challenge convention, removing barriers to entry and making third party fulfilment accessible to all. Our quality management  system is underpinned by a number of strategic partners including Microsoft (we are a Gold Development Partner), Alcumus Isoqar (our ISO9001:2015 auditors) Soil Association, and UKWA. We’re also setting standards in sustainable fulfilment with the Lorax Project.

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We are fulfilmentcrowd

Every decision we make is focussed on helping our ecommerce clients compete on a world scale. Our software engineers, account managers and customer service advisors are extensively trained to quickly answer any question you may have, whether this be a technical query or practical fulfilment advice. Think you’d be a great fit? Check out our latest vacancies and join the team by clicking below.

Our people are empowered to challenge themselves and think differently. Here at fulfilmentcrowd, all colleagues have tailored professional development plans and their achievements are recognised with great perks like extra holidays and flexible working hours. Check out our latest vacancies and join the team by clicking below.

Join the crowd

We are fulfilmentcrowd

Every decision we make is focussed on helping our ecommerce clients compete on a world scale. Our software engineers, account managers and customer service advisors are extensively trained to quickly answer any question you may have, whether this be a technical query or practical fulfilment advice. Think you’d be a great fit? Check out our latest vacancies and join the team by clicking below.

Our people are empowered to challenge themselves and think differently. Here at fulfilmentcrowd, all colleagues have tailored professional development plans and their achievements are recognised with great perks like extra holidays and flexible working hours. Check out our latest vacancies and join the team by clicking below.

Join the crowd
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Current Projects

Aside from the benefits we deliver for our clients, we understand our wider obligation to both the environment and local community. Read more about how we’re managing these responsibilities across a range of projects.

Sustainability project

Lorax Project

We’re working to minimise the harmful impacts of the eCommerce industry. The steps we are taking to become the first fully sustainable fulfilment provider span all aspects of our business and you can follow our progress here.

View the project
Derian House Project

Our Charity of the Year- Derian House

We’re raising well-deserved funds for our local children's hospice. We kicked off our efforts by finding interesting ways to to take part in the charity’s £50 Corporate Challenge, making sure we have fun in the process. Keep updated on all upcoming events here.

View the project

Latest news

Otters Brook: Our latest fulfilment centre

We’re thrilled to announce the launch of our latest service...

Logistics Platform Tech Company of the Year!

We’re elated to announce our win at the Prolific North...

Introducing Biodegradable & Sustainable Packaging!

As a key stage of our Lorax Project, we’re proud...

Corporate Challenge Derian House Logo

Introducing our Charity of the Year, Derian House Childrens Hospice |

Visit our JustGiving page