November 2026 platform update: Better visibility, easier support and progress with AI

Peak season is here, and while our fulfilment teams are busy keeping orders moving, there's still plenty happening behind the scenes with our technology.

This month, we've introduced improvements to make support tickets easier to manage and give customers greater visibility over the progress of B2B orders.

We're also sharing details of our new partnership with Beyondly, connecting fulfilmentcrowd customers with specialist environmental compliance and sustainability support.

And looking further ahead, our Product team has made some exciting progress towards a more flexible way of accessing fulfilment data using AI.

Here's what's new, and what's coming next.

What's new in the fulfilmentcrowd platform?

Find and manage support tickets more easily

When you're managing a busy fulfilment operation, keeping track of support requests is important. But as the number of tickets grows, finding the information you need can become more time-consuming than it should be.

To make things easier, we've introduced category filtering for support tickets in the Retailer App.

You can now narrow your ticket list by selecting a specific category, allowing you to focus on one type of request without scrolling through unrelated tickets.

Alternatively, you can select multiple categories to see related requests together.

It's a relatively small change, but one that makes managing support activity much more straightforward, particularly during busy trading periods.

For example, if you're reviewing a recurring operational issue, you can filter your tickets to focus on the relevant category rather than searching through your entire ticket history.

The new functionality helps you:

• Find tickets faster: Narrow your search to the types of requests you're looking for.
• Stay on top of open issues: Keep track of outstanding tickets within particular categories.
• Identify recurring problems: Review similar requests together to spot patterns that may need further attention.

It's another improvement designed to give customers greater control over their day-to-day operations and make the information they need easier to access.

Where to find it: Head to the Tickets section of the Retailer App and use the new category filters to narrow your results.

Date ranges added to reports

We've also improved the Reports page in the Retailer App to make previously generated reports easier to identify.

Alongside the report name and the person who generated it, you can now see the date range covered by the report. Previously, that information wasn't visible in the report list, meaning you had to download and open a file to check which period it related to.

Now, you can find the right reporting period at a glance and download the report you need with fewer steps. It's a small usability improvement that has already received positive customer feedback.

Greater visibility over B2B order progress

B2B fulfilment involves different stages than a standard consumer order.

Once products have been picked and packed, there may still be delivery bookings to arrange, retailer requirements to satisfy or carrier arrangements to finalise before an order can leave the warehouse.

This creates an important distinction between an order that's been packed and one that's ready for collection.

To make that distinction clearer, we've introduced a new status for Custom Orders. In the Retailer App, this status will be shown as Carrier Booking.

The status identifies orders that have completed the packing process but are still waiting for a delivery booking to be arranged.

Previously, it wasn't always easy to distinguish these orders from those still being prepared or those already awaiting collection.

With the additional status, customers have a clearer indication of where an order sits within the B2B fulfilment process.

For example, a large wholesale order might have been fully packed and prepared for dispatch, but still require a delivery slot to be booked with a retail partner.

Rather than treating it as an order that's ready to be collected, the new status makes it clearer that there's another step to complete before dispatch.

Additional language options in Delivery IQ

We've also added further language options to Delivery IQ, with Spanish, Italian and Danish all now available in the app.

This is a smaller improvement, but a useful one for brands serving shoppers across different markets. 

Partnership news: introducing Beyondly

As eCommerce and B2B brands expand into new markets, managing environmental compliance can become increasingly complicated.

Different territories have their own environmental compliance requirements, and understanding which obligations apply to your business – and how to meet them – often requires specialist expertise.

That's why we've partnered with Beyondly, an environmental compliance scheme and sustainability consultancy.

Through this partnership, fulfilmentcrowd customers now have a direct route to expert advice and support covering environmental regulations, packaging compliance and sustainability.

How can Beyondly support your business?

Beyondly works with businesses to help them understand their environmental responsibilities and develop practical approaches to compliance and sustainability.

Its areas of expertise include:

• Packaging compliance and Extended Producer Responsibility (EPR): Helping businesses understand their packaging obligations and reporting requirements.
• International environmental compliance: Providing guidance on regulations across different territories.
• Waste Electrical and Electronic Equipment (WEEE): Supporting businesses with relevant electrical and electronic equipment obligations.
• Sustainability consultancy: Helping businesses explore opportunities around sustainable packaging, carbon management and wider environmental goals.

These services can be particularly valuable for brands entering new markets, where environmental obligations may differ significantly from those they're already familiar with.

The partnership also means our customers have a direct connection to specialist expertise, rather than having to navigate these challenges alone.

Get to know Beyondly

We recently caught up with the Beyondly team to learn more about their business, the services they offer and the environmental regulations shaping the future of eCommerce.

In the interview, they share their perspective on developments such as the EU Packaging and Packaging Waste Regulation (PPWR), changing packaging requirements and the steps brands can take to stay ahead of their responsibilities.