Global
Manage your global fulfilment from a central location and gain a single view of worldwide orders to help you make important decisions faster.
Our platform
Your fulfilment platform for orders returns reporting omnichannel multi-territory forecasting growth eCommerce retail
Manage your global, omnichannel fulfilment in one place with the award-winning fulfilmentcrowd platform.
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Platform overview
Tech that never limits your growth
As your brand scales, it’s easy for things to get complicated. Extra channels, more countries, new product lines. That’s why we’ve built the fulfilmentcrowd platform to give you one view of your global fulfilment: every order, every channel, every report, all in one place.
Integrating with systems ranging from popular eCommerce marketplaces to large-scale ERPs, the fulfilmentcrowd platform delivers powerful performance to ensure your brand’s growth is never limited by its tools.
- Fulfilment software designed and maintained in-house
- Real-time inventory and forecasting built-in
- AI support across customer experience and reporting
- Effective resolution solution for bad delivery events
Mobile app
Check in on your fulfilment, wherever you are
Stay connected to your fulfilment operation with our mobile app. Putting important information in your pocket, our app gives you instant access to orders, inventory, reports, fulfilment activity and more – wherever business takes you.
Synchronised with the same information as the desktop platform, our mobile app gives you a simple way to stay informed and in control from your phone.
- Check orders and fulfilment progress on the move
- View real-time inventory wherever you are
- Find important order information in seconds
- Stay connected when you’re away from your desk
Deliver best-in-class experiences to your customers
The fulfilmentcrowd platform brings together inventory, orders, returns, channels, markets and more to give your brand total visibility through one connected system.
Inventory Control
Inventory Control keeps your stock visibility, allocation and availability connected in real-time, helping you stay accurate as you scale.
With forecasting, cycle counting, bundling, compliance and cross-border stock management, Inventory Control is built to keep inventory moving across our network.
Delivery & Returns
Our Delivery IQ module puts your brand ahead of delivery problems before the customer feels it. With pre-dispatch checks, real-time tracking and automated issue resolution, you’ll gain more control over the entire delivery journey.
Proven to reduce ‘where’s my order?’ queries, Delivery IQ supports your team by reducing manual intervention requirements and carrier disputes.
Workflow Automation
Workflow Automation determines how things get done in the warehouse, giving your brand the tools to manage everything from DTC fulfilment and retail compliance to cross-border shipping and complex B2B orders.
With configurable workflows, integrated carrier booking and built-in compliance controls, your orders stay moving and your brand keeps growing.
Integrations & Customisation
Our platform supports integrations across multiple systems and routes to market, ensuring all your important data stays in one place.
Thanks to Open API and Webhook support, the possibilities of what we can integrate with the platform don’t stop at what we’ve already built.
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Supporting leading brands with tech-first fulfilment
“fulfilmentcrowd have the model, technology and network to efficiently service both B2B and DTC across the UK and EU – helping drive 130% year-on-year growth for our EU business.”
Jos Burns, Head of Supply Chain
“As we expanded into the US, fulfilmentcrowd was crucial in supporting our growth. Relocating stock into America cut shipping costs and transit times, while their returns management boosted order volume and reduced waste.”
Jennifer Bailey, Founder
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“The difference since moving to fulfilmentcrowd has been night and day. Now, we’ve got much better visibility through the platform, orders are processed automatically and the support is more responsive. It’s made a huge difference to how we manage fulfilment day to day.”
Daniel Birch, Customer Service and Operations Manager
“We’ve still got 70% of subscribers at month six – that’s nearly two times the average in this sector. I can only deliver that sort of retention rate with partners I trust and that can execute.”
Simon Swan, Founder
“fulfilmentcrowd has been a key player in supporting our direct-to-consumer growth in the UK. Their technology not only provides support for our promotional campaigns, but enables us to offer greater flexibility to our customers.”
John Luck, Chief Marketing Officer