Delivery IQ gets to work before an order is even dispatched. Automated pre-flight checks identify missing or inaccurate delivery data, helping your brand resolve potential issues before parcels leave the warehouse.
Delivery & Returns
Technology that protects your post-purchase experience
The customer journey doesn’t end at dispatch. Our Delivery IQ module helps you stay ahead of delivery issues and simplify your returns management – all via one platform.
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Delivery & Returns overview
Stay in control long after an order leaves the warehouse
Once an order is on its way, Delivery IQ monitors its progress through every stage of the delivery journey. Real-time tracking and proactive issue management keep your team informed without the need to constantly check carrier portals.
White-label tracking keeps customers informed as their order moves through the fulfilment journey. And, when an issue occurs at the fault of the carrier, we’ll credit your brand while we chase costs in the background. Faster refunds, faster resolutions, happier customers.
Returns are inevitable, but they don’t need to drain your margin or create operational pressure. Thanks to fulfilmentcrowd technology, you’ll manage delivery and returns through one connected platform, keeping your customers in the loop while keeping tabs on every returned item.
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We chose fulfilmentcrowd for their scalable, tech driven solutions, seamless integration, and cost effective pricing – enabling efficient, global fulfilment.
Lorent Salihu, Gisada
fulfilmentcrowd has helped us achieve faster order processing and shipping times, and increased customer satisfaction.
Abigail Benton, Founder, The Big Silk
We worked with fulfilmentcrowd to optimise the size and location of our stock. Reducing delivery miles has significantly reduced our GHG emissions and helped the business become B-Corp accredited.
Sean McKinney, eCommerce Manager, Bambino Mio
We’re working with fulfilmentcrowd to enter exciting new markets and ensure we're delivering exceptional experiences for our customers.
Jon Fawcett, Director of Global eCommerce, Turtle Wax
Our growth is geared around our unique capability to ship goods B2B on pallets and DTC in parcels from a common stockholding and software platform.
Michael Holden, Supply Chain Director, Ultimate Products
Pre-dispatch validation
Delivery issue resolution
White label tracking
Automated carrier claims
Intelligent returns management
Multi-carrier management
Global delivery visibility
Delivery & Returns
Put your brand in front of delivery issues
- Proactive delivery management from dispatch to doorstep
- White-label tracking to reduce customer support pressure
- Connected delivery and returns management via one platform
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Our platform
See what else our platform has to offer
Inventory Control
Keep stock visibility, allocation and availability connected in real-time and all in one place with our Inventory Control module, allowing your brand to stay accurate and informed as it scales.
Workflow Automation
Access tools to manage everything from DTC fulfilment and retail compliance to cross-border shipping and complex B2B orders. With our Workflow Automation module, you decide how your operation runs in our warehouses.
Integrations & Customisation
Our platform supports integrations across multiple systems and routes to market, from pre-built configurations to custom requirements via Open API and Webhook support.