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UK

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An unrivalled promise and unique approach to order fulfilment

We provide industry-leading service levels and operate an international network of modern fulfilment centres. The fulfilmentcrowd proposition offers online retailers unlimited capacity, service level guarantees, low risk, dedicated account management and 100% transparent pricing.

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USP1

No Contracts, No Minimums

You have no long-term or onerous commitments to us. We believe that if the job is done right from the start, you will never have cause to go anywhere else. Simply pay-as-you-go and focus on growing your business.

  • Charges linked to shipping volumes and storage
  • Payments collected weekly by Direct Debit
  • Flexibility to start and stop services to suit you
USP2

100% Service Level Guarantee

We monitor all fulfilment activity and work on an ‘open book’ basis. If we ever fail to hit our targets, you get your money back, no quibble. Our service levels are the best in the business and getting better; put your trust in fulfilmentcrowd.

  • 99.6% same day dispatch performance (2018)
  • Fully managed query resolution process
  • Automatic refund of fees if we fail a service level.
USP3

Simple Pricing and Our BEST rate always

We believe in fairness, so operate a single ‘universal’ tariff, which means all customers access the same super-competitive prices and discounts. Charges flex with your sales activity, helping cash flow and unlocking economies of scale.

  • Storage charges based on actual space used
  • Easy-to-understand tariff and predictable fulfilment costs
  • Detailed billing reports for total peace-of-mind
USP6

Sustainable and Responsible eCommerce

We are committed to sustainable ecommerce. Our wide-ranging initiatives include providing biodegradable packaging alternatives, investment in renewables and enabling our customers to offset the carbon footprint of parcel delivery.

  • Objective to eliminate plastic by 2021
  • International network of centres reduces delivery miles
  • Independent business with fleet-of-foot culture

Your Success is our success

Once you register for a fulfilmentcrowd account, we automatically enroll you in the Customer Success Programme. Since 1993, we have helped hundreds of online retailers establish and grow their business. In parallel, we have been able to continually invest in our international network of centres and award-winning technology. Powerful partnerships are built on shared success and that is why your honest feedback during the early part of our relationship is so critical. The Customer Success Programme is designed around four phases during which we record your quality scores for service and act on all feedback.

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Pre-sales

How was the website? Were you able to access the resources needed to help make your decision? Did you find our people approachable and professional?

Onboarding icon

Onboarding

What are your first impressions of the fulfilmentcrowd platform? Have our policies and procedures been clearly explained? Are you confident in us?

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Launch

Did our goods receiving and shipping services live up to your expectations? Was your first invoice in line with the tariffs presented?

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Overall rating

Would you recommend fulfilmentcrowd to others. Are the financial metrics geared to the success of both partners? What could be improved in general?

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Our testimonials

"fulfilmentcrowd's LA-based warehouse allows us to service our US customers on a much faster, more efficient basis."

Alex Stewart - OneNine5

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Alex Stewart OneNine5

"fulfilmentcrowd's automated system is fantastic. It provides all the information we require to operate!"

Chi-Chow- Myo-Band

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Myo Band Chi Chow

"fulfilmentcrowd provide an ideal solution for Calla, enabling us to punch above our weight in the marketplace."

Jennifer Bailey - Calla Shoes

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Calla Shoes Jennifer Bailey

"Dealing with the team at fulfilmentcrowd is easy, every facet of our relationship just works as it should!"

Andrew Menzies- Red Candy

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Red Candy Andrew

"fulfilmentcrowd ensure that their software is adapted to you, rather than the other way around."

Stephen Alty - Festive Lights

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Festive Lights Stephen Alty

“We needed a reliable, trustworthy and accredited partner. fulfilmentcrowd is a no brainer. They've been great for us."

Mark Britton - Soccer Supplement

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Soccer Suppliment Mark Britton

Latest news

Mobility upgrade amps despatch speed

fulfilmentcrowd have now commenced the roll-out of our next-generation mobility...

by Liz Churm on 04/08/2020

Hobnob: Becoming an eco-entrepreneur

This week we are joined by Alex Stewart, co founder...

by Cameron Mitchell on 23/07/2020

Speed we're not afraid to time

How important is speed to your customers? We can tell...

by Liz Churm on 20/07/2020

Corporate Challenge Derian House Logo

Introducing our Charity of the Year, Derian House Childrens Hospice |

Visit our JustGiving page