Our promise

We value honesty and working in partnership. Our clients trust us to deliver the fulfilment services and technology that makes their 24/7 businesses tick.

Earning your trust

Delivering a beautifully packaged parcel on time and to a place of your choosing demands a surprisingly complex web of technology, infrastructure, people and process. 

At fulfilmentcrowd, we live and breathe fulfilment, choreographing each strand of the supply chain to create the best possible customer experience. Every investment, strategic decision, research task and hire is geared to making the marginal gains needed to deliver for our customers, every time.

Our promise main image

No Contracts, No Minimums

You have no long-term or onerous commitments to us. We believe that if the job is done right from the start, you will never have cause to go anywhere else. Simply pay-as-you-go and focus on growing your business.

  • Charges linked to shipping volumes and storage
  • Payments collected weekly by Direct Debit
  • Flexibility to start and stop services to suit you

100% Service Level Guarantee

We monitor all fulfilment activity and work on an ‘open book’ basis. If we ever fail to hit our targets, you get your money back, no quibble. Our service levels are the best in the business and getting better; put your trust in fulfilmentcrowd.

  • 99.6% same day dispatch performance (2017)
  • Fully managed query resolution process
  • Automatic refund of fees if we fail a service level.

Our BEST rate always

We believe in fairness, so operate a single ‘universal’ tariff, which means all customers access the same super-competitive prices and discounts. Charges flex with your sales activity, helping cash flow and unlocking economies of scale.

  • Storage charges based on actual space used
  • Easy-to-understand tariff and predictable fulfilment costs
  • Detailed billing reports for total peace-of-mind

Dedicated Fulfilment Experts

From the word go, a member of our experienced team will guide you through the startup process and help you get the best from our products and services. Whether you need technical assistance or practical support, your Fulfilment Expert is always on hand.

  • UK-based team with broad range of skills
  • Easy-to-understand lines of communication
  • Monitored service levels and escalation process

Quality FIRST

fulfilmentcrowd is an ISO9001:2015 accredited company and we take quality seriously. Our standards and compliance are independently verified by partners and associations including Alcumus Isoqar, Microsoft, SOIL Association, UKWA and the CAA.

  • Fulfilment in line with Quality Management System
  • Designed and documented processes across the business
  • Broad service capability across sectors and niches

Tailored Solutions

We are the only vertically-integrated provider of fulfilment technology and services. Our proven and standardised processes give us the edge, but we can configure our systems to accommodate most bespoke fulfilment requirements.

  • Configurable platform to manage bespoke workflow
  • Services designed around you and your market
  • Independent business with fleet-of-foot culture

"fulfilmentcrowd take the stress away, allowing us focus on growing the business."

Mark Britton - Soccer Supplements

"fulfilmentcrowd help me to create a seamless and bespoke customer experience."

Jennifer Bailey - Calla Shoes

"fulfilmentcrowd ensure that their software is adapted to you, rather than the other way around."

Stephen Alty - Festive Lights

"Dealing with the team at fulfilmentcrowd is easy, every facet of our relationship just works as it should!"

Andrew Menzies - Red Candy

"The software has proven to be incredibly adaptable and has driven the rapid growth of our business."

Colin Christie - Christies Direct

"The technology has easily scaled with our business and we now consign over 10,000 parcels a day."

Mike Stephenson - ILG

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