Record-breaking growth achieved by fulfilmentcrowd

It’s been a transformational year at fulfilmentcrowd. Following investment from UK-based private equity firm Palatine, we’ve achieved record-breaking growth and expanded our global presence – milestones that represent the strength of our business model and dedication of our people. 

For the financial year ending 31st March 2025, our revenue exceeded £20 million for the first time, a proud moment for our team and partners. 

We also saw a 27% increase in transaction volumes across all territories, demonstrating the demand for technology-driven, efficient fulfilment services worldwide. 

The financial picture: Growth across all regions

While the UK remains our core market – with revenues rising to £14.2 million – our international operations have gone from strength to strength. 

In Europe, revenue increased by 42% to £4.7 million, and in the US, growth nearly tripled to reach £1.1 million. 

Together, international revenues now make up more than 29% of total group revenue, a clear sign of our expanding global footprint. 

We’ve also reported a £3.1 million EBITDA, nearly doubling the previous year’s performance. 

Not only this, but we also opened new fulfilment centres in Dublin and Sydney, increasing our total network capacity to over 1.5 million sq ft. These new locations position us to serve customers across even more markets, ensuring fast, reliable fulfilment wherever they sell. 

Our next stage of growth: Partnerships and forward momentum

In May 2025 we were delighted to welcome Palatine as our new investment partner, marking the next stage in our growth journey. 

Together, we’re focused on scaling operations across the UK, Europe, the US, and Australia, all while pursuing strategic acquisitions that enhance our technology and service offering. 

Lee Thompson, our CEO (pictured above, right), said: “This year has been transformational. We’ve proven the strength of our model, the resilience of our team, and the global demand for our services.  

“With Palatine’s backing, we’re poised to scale faster, innovate further, and deliver even greater value to our customers worldwide.” 

CFO Jon Davies (pictured above, left) added: “A commercially focused approach, alongside efficiencies driven by our proprietary technology system, has supported margin improvement performance in the year across the group.  

“The board is confident that the actions taken in the year – and the recent investment – have set the business up to execute its growth plan for the forthcoming year, and trading in the early part of FY26 is outperforming budget.” 

"This year has been transformational. We’ve proven the strength of our model, the resilience of our team, and the global demand for our services."

Lee Thompson, CEO, fulfilmentcrowd

What this means 

These results are positive proof that fulfilmentcrowd is a financially robust, long-term partner that reinvests profits into better serving customers. 

As we continue our growth, our services, technology and network will consistently improve with it, resulting in a greater experience for all businesses that choose fulfilmentcrowd. 

If you recognise any of the following signs from your existing fulfilment provider... 

• Late or inconsistent deliveries
• Sudden changes in leadership and layoffs
• Early payment requests
• Declining credit ratings
• Communication breakdowns
• Heavily discounted pricing
• Loss making
• Unexplained service interruptions. 

...it could be a warning that you have the wrong partner.  

Our results show we're in a strong position to drive our next phase of growth, and offer all customers a reliable, continually improving, global fulfilment service. 

We’re proud of what’s been achieved, but even more excited by what’s to come. With a strong business model, new partnerships, and an expanding international network, we’re better placed than ever to help ambitious, omnichannel brands scale globally with confidence.