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Connect B2B and DTC operations under one roof

Modern customers don't see DTC, retail, or marketplace – they just see your brand. That's why our bespoke omnichannel solutions adapt to how and where you sell, whether that's direct-to-consumer, wholesale, or in-store.

 

Our technology-first approach to fulfilment gives you real-time visibility and the confidence to manage your DTC and B2B operations via one intelligent platform – no matter if you're shipping full pallets or individual parcels.

  • Retailer compliance built-in
  • One intelligent platform
  • Global network, local reach
  • Real-time data visibility

Fulfilment that keeps your brand ready to serve every market

 

Create memorable customer experiences and stay retail-ready via one fulfilment platform, helping you handle B2B compliance and DTC orders under one roof.

 

Alongside award-winning tech to serve fast-growing DTC brands, our platform also enforces retailer-specific rules for partners like Tesco, Aldi, Walmart, TK Maxx, Müller, Amazon and more, ensuring you're ready to meet customers wherever they are.

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Manage DTC, wholesale, and retail fulfilment under one platform

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Compliance-first processes keep your business retail ready

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Add partners, marketplaces, integrations, or retailers with ease

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Fine-pick capabilities and bulk handling for all order types

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Tech-powered fulfilment to serve customers in every market

 

Technology sits at the heart of what we offer. Our in-house platform provides a single source of truth for inventory, orders, and fulfilment across every channel you serve.

 

Whether you're shipping parcels or pallets, our tech keeps your brand connected, compliant, and in control. That means fewer costly rejections, improved data for decision making, and better customer experiences.

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Dedicated workflows for DTC and B2B to prevent errors and conflict

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Real-time data and automation to keep operations running smoothly

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Retailer-specific fulfilment logic to prevent rejected shipments and fines

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A business model that sets ambitious brands up for growth


Our smart logistics network ships to over 120 countries, offering a range of fast, reliable delivery options from every location in our network. Whether you’re moving orders domestically, cross-border, or both, we’ll help you reach new markets with ease.

Backed by award-winning tech, our model gives brands unlimited global capacity and automation capabilities that flex to the needs of each market.

From shipping DTC orders via Shopify in the UK to fulfilling B2B deliveries for Müller in Germany, our platform connects it all. With retailer compliance built-in and local carrier integrations handled, you can have total confidence no matter where you sell.

“fulfilmentcrowd are a true extension of our brand. As we’ve scaled rapidly worldwide, their team has supported us every step of the way. Their attention to detail, flexibility, and personal service give us complete confidence that every order reflects the premium experience our customers expect.”

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Adam Ward, PHIX

Read the full case study
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Smart, scalable fulfilment for every channel

Fulfilment that fuels the growth of ambitious, omnichannel brands

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One inventory, every channel

Manage your B2B and DTC orders from a centralised platform. No more duplicate systems or fragmented data – just one real-time view of every SKU, no matter where it's sold.

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Retailer compliance built-in

Benefit from technology that auto-applies retailer-specific rules for packaging, labelling, and delivery. Every shipment meets precise compliance requirements, helping you avoid costly rejections.

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Speed and precision

Ensure fast, flawless fulfilment with automated workflows and barcode-driven accuracy. Whether shipping items or full pallets, intelligent routing and performance monitoring ensures orders always arrive right and on-time.

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A global network of centres

Place products closer to your customers with fulfilment centres across the UK, EU, US, and Australia. Reduce delivery costs, shorten lead times, and scale internationally with ease – all managed through one platform.

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Tech-first efficiencies

Automate complex workflows and synchronise data across every system with our award-winning tech. That means less manual handling, fewer errors, and smarter processes to keep your fulfilment lean and scalable.

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Unlimited growth potential

Add new channels, partners, markets, and integrations without disruption. Whether expanding into retail, launching new territories, or handling seasonal peaks, our infrastructure flexes effortlessly to match your growth.

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Davinia Taylor

“fulfilmentcrowd have gone above and beyond. The trust we have in fulfilmentcrowd has been invaluable to us as a rapidly growing company.”

Davinia Taylor, CEO at WillPowders

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99.9% same day despatch rate
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60% YoY growth
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25% reduction in shipping costs
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fulfilmentcrowd truly are an extension of our brand. As we’ve scaled rapidly worldwide, their team has supported us every step of the way. The attention to detail, flexibility, knowledge, and personal service we receive from fulfilmentcrowd gives us complete confidence that every order reflects the premium experience our customers expect.” 

Adam Ward, Founder of PHIX 

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99.7% SLA in 2024
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5X order volume growth since 2021
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Effective UK and US expansion
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Lorent Salihu

“We chose fulfilmentcrowd for their scalable, tech driven solutions, seamless integration, and cost effective pricing, enabling efficient global fulfilment.”

Lorent Salihu, Gisada

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DTC and B2B fulfilment solution for major retailers
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100% SLA in 2024
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Seamless EU & UK expansion
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Michael Boyle

“fulfilmentcrowd helped us establish a warehouse in Germany as well as the UK allowing us to service our EU customers more effectively.”

Michael Boyle, Head of eCommerce & Digital Marketing at Ed Hardy

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3x increase in revenue
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99.5% same day shipping on new drops
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EU expansion and low-cost shipping
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Jennifer Bailey

"Everything simply clicked into place. Orders are processed within minutes and sent to my customers with faultless service."

Jennifer Bailey, Founder of Calla Shoes

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International returns and reship
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30% YoY increase in orders
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USA expansion for the brand

Unlimited capacity, global reach

Got a question on omnichannel fulfilment?

We've answered them below

How do you support omnichannel brands?

fulfilmentcrowd offers unique capabilities to support the growth of omnichannel brands, powered by the deep functionality of our software technology. Our technology, processes and infrastructure have been specifically designed to concurrently handle both B2B and B2C order fulfilment from a common stock pool and unified app.

The fulfilmentcrowd platform automates order processing through multiple B2C channels and can be integrated with ERP systems to support the custom requirements of B2B, shipping into national and regional distribution centres or direct-to-store. Smooth operations, stock accuracy and fast dispatch creates a consistent customer experience across all channels.

Do you support B2B and DTC fulfilment?
We do – we fulfil orders for online customers, retail stockists and garden or pet store chains, all from the same integrated systems. We offer full support for B2B and DTC fulfilment, ensuring your brand can seamlessly fulfil orders across multiple channels. 
How many sales channels are supported by the fulfilmentcrowd platform?

The fulfilmentcrowd platform supports a wide range of eCommerce integrations to help you manage your multichannel fulfilment. We offer pre-built integrations with all major eCommerce platforms like Shopify, Amazon, and eBay, as well as marketplaces and emerging channels. Additionally, our flexible Open API allows seamless connections with niche channels, giving you the flexibility to integrate with almost any platform your business uses. 

Whether you are scaling your operations with multi-channel selling, expanding into new markets, or looking to manage both B2B and B2C operations from a single platform, we have the tools to support it. By centralising your inventory management and order fulfilment, our platform ensures you can serve customers efficiently across all channels, improving operational efficiency and customer satisfaction.

Can I integrate with my accounting software?

Yes, the fulfilmentcrowd platform integrates seamlessly with popular finance apps such as Sage, Xero, and QuickBooks. This integration allows for efficient synchronisation of your purchasing and financial data, ensuring that all transactions, invoices, and purchase orders are accurately recorded and up to date.

By connecting with your accounting software, the platform eliminates the need for manual data entry, reducing the risk of errors and saving time. Additionally, this integration provides you with real-time financial insights, enabling better decision-making, improved cash flow management, and enhanced reporting capabilities.

Whether you’re managing supplier payments, reconciling purchase orders, or analysing expenditure trends, fulfilmentcrowd ensures your accounting processes remain aligned with your operational goals for a more streamlined and efficient business.

I have a custom-built sales platform. Can I still integrate with fulfilmentcrowd?

Absolutely. At fulfilmentcrowd, we offer bespoke integration solutions tailored to each brand. While we seamlessly integrate with major eCommerce platforms like Shopify and Magento, our expertise extends beyond that. With over 30 years in software development, our team of seasoned, in-house engineers specialises in building and implementing custom integrations for unique systems. We aim to deliver your integration swiftly and efficiently, without the high upfront costs often associated with custom solutions.

Do you support international fulfilment?
Yes. Our global network of fulfilment centres and carrier partnerships means you can reach customers worldwide with localised delivery speeds and costs. We’re experts in customs documentation and compliance, so you can expand internationally without logistical complexity.
How do you maintain consistency across multiple fulfilment centres?
We operate with standardised processes, technology, and training across our global network of warehouses. Every site follows the same quality controls, packing standards, and service SLAs, ensuring a consistent customer experience wherever your orders are fulfilled. With us, you can grow without restriction and enjoy the same great benefits of the fulfilmentcrowd service no matter where your customers are.
Is omnichannel fulfilment right for me?
If you're selling online today and assessing where your next phase of growth lies, omnichannel could be a natural next step. Whether exploring wholesale, retail, or international markets, omnichannel fulfilment helps you scale into new areas. If you're considering your options, speaking to a member of our team can help you decide what your best options are.

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