Discover how PHIX partnered with fulfilmentcrowd to scale smarter, not harder. Explore their journey to streamlined fulfilment, operational efficiency, and eCommerce growth in this success story.
Product Features
fulfilmentcrowd Platform
One global fulfilment platform
Channel Integrations
Out of the box & custom solutions
Product Management
Create, edit & deploy products
Warehouse Management
Driving operational performance
Workflow Management
Order Management
Intelligent & automated workflow
Returns Management
Return resolution & restock
Task Management
Flexible & scalable job scheduling
Purchasing Management
Buying & expedition made simple
Delivery Assured
The answer to bad delivery
Operational Insights
Custom Reporting
The insight to run a better business
Forecasting & Analysis
Smart & integrated prediction
Inventory Planning
The indispensable buying tool
Support & Knowledge Base
Technical & operational support
Carbon Accounting
Collaboration to achieve net zero
Our Solution
How it Works
Setup for success
Business Model
Infinite scale and flex
Product Sectors
Unique capabilities
Warehouse Locations
A global network
Fulfilment Services
Expertise on demand
Global Services
UK Fulfilment
Fast, scalable fulfilment across the UK
EU Fulfilment
Seamless cross-border fulfilment
US Fulfilment
Expand into the US with ease
AU Fulfilment
Reach customers across APAC
Shopify Fulfilment
Effortless fulfilment for Shopify brands
Amazon Fulfilment
Scalable fulfilment for Amazon stores
Product Sectors
Alcohol & Beverage
Beauty & Cosmetics
Chilled & Ambient Food
Clothing & Footwear
DIY, Pets & Garden
Health & Lifestyle
Homewares & Furnishings
Sport, Leisure & Gym
Tech & Home Electrical
Modern customers don't see DTC, retail, or marketplace – they just see your brand. That's why our bespoke omnichannel solutions adapt to how and where you sell, whether that's direct-to-consumer, wholesale, or in-store.
Our technology-first approach to fulfilment gives you real-time visibility and the confidence to manage your DTC and B2B operations via one intelligent platform – no matter if you're shipping full pallets or individual parcels.
Create memorable customer experiences and stay retail-ready via one fulfilment platform, helping you handle B2B compliance and DTC orders under one roof.
Alongside award-winning tech to serve fast-growing DTC brands, our platform also enforces retailer-specific rules for partners like Tesco, Aldi, Walmart, TK Maxx, Müller, Amazon and more, ensuring you're ready to meet customers wherever they are.
Manage DTC, wholesale, and retail fulfilment under one platform
Compliance-first processes keep your business retail ready
Add partners, marketplaces, integrations, or retailers with ease
Fine-pick capabilities and bulk handling for all order types
 
                                                
Technology sits at the heart of what we offer. Our in-house platform provides a single source of truth for inventory, orders, and fulfilment across every channel you serve.
Whether you're shipping parcels or pallets, our tech keeps your brand connected, compliant, and in control. That means fewer costly rejections, improved data for decision making, and better customer experiences.
Dedicated workflows for DTC and B2B to prevent errors and conflict
Real-time data and automation to keep operations running smoothly
Retailer-specific fulfilment logic to prevent rejected shipments and fines
 
                                                
Our smart logistics network ships to over 120 countries, offering a range of fast, reliable delivery options from every location in our network. Whether you’re moving orders domestically, cross-border, or both, we’ll help you reach new markets with ease. 
Backed by award-winning tech, our model gives brands unlimited global capacity and automation capabilities that flex to the needs of each market. 
From shipping DTC orders via Shopify in the UK to fulfilling B2B deliveries for Müller in Germany, our platform connects it all. With retailer compliance built-in and local carrier integrations handled, you can have total confidence no matter where you sell.
 
                                
                            “fulfilmentcrowd are a true extension of our brand. As we’ve scaled rapidly worldwide, their team has supported us every step of the way. Their attention to detail, flexibility, and personal service give us complete confidence that every order reflects the premium experience our customers expect.”
 
                                
                                Adam Ward, PHIX
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                                                Manage your B2B and DTC orders from a centralised platform. No more duplicate systems or fragmented data – just one real-time view of every SKU, no matter where it's sold.
Benefit from technology that auto-applies retailer-specific rules for packaging, labelling, and delivery. Every shipment meets precise compliance requirements, helping you avoid costly rejections.
Ensure fast, flawless fulfilment with automated workflows and barcode-driven accuracy. Whether shipping items or full pallets, intelligent routing and performance monitoring ensures orders always arrive right and on-time.
Place products closer to your customers with fulfilment centres across the UK, EU, US, and Australia. Reduce delivery costs, shorten lead times, and scale internationally with ease – all managed through one platform.
Automate complex workflows and synchronise data across every system with our award-winning tech. That means less manual handling, fewer errors, and smarter processes to keep your fulfilment lean and scalable.
Add new channels, partners, markets, and integrations without disruption. Whether expanding into retail, launching new territories, or handling seasonal peaks, our infrastructure flexes effortlessly to match your growth.
 
                    
                     
                         
                    
                    Davinia Taylor, CEO at WillPowders
 
                         
                         
                         
                    
                     
                         
                    
                    Adam Ward, Founder of PHIX
 
                         
                    
                     
                         
                    
                    Lorent Salihu, Gisada
 
                         
                         
                         
                    
                     
                         
                    
                    Michael Boyle, Head of eCommerce & Digital Marketing at Ed Hardy
 
                         
                         
                    
                     
                         
                    
                    Jennifer Bailey, Founder of Calla Shoes
fulfilmentcrowd offers unique capabilities to support the growth of omnichannel brands, powered by the deep functionality of our software technology. Our technology, processes and infrastructure have been specifically designed to concurrently handle both B2B and B2C order fulfilment from a common stock pool and unified app.
The fulfilmentcrowd platform automates order processing through multiple B2C channels and can be integrated with ERP systems to support the custom requirements of B2B, shipping into national and regional distribution centres or direct-to-store. Smooth operations, stock accuracy and fast dispatch creates a consistent customer experience across all channels.
The fulfilmentcrowd platform supports a wide range of eCommerce integrations to help you manage your multichannel fulfilment. We offer pre-built integrations with all major eCommerce platforms like Shopify, Amazon, and eBay, as well as marketplaces and emerging channels. Additionally, our flexible Open API allows seamless connections with niche channels, giving you the flexibility to integrate with almost any platform your business uses.
Whether you are scaling your operations with multi-channel selling, expanding into new markets, or looking to manage both B2B and B2C operations from a single platform, we have the tools to support it. By centralising your inventory management and order fulfilment, our platform ensures you can serve customers efficiently across all channels, improving operational efficiency and customer satisfaction.
Yes, the fulfilmentcrowd platform integrates seamlessly with popular finance apps such as Sage, Xero, and QuickBooks. This integration allows for efficient synchronisation of your purchasing and financial data, ensuring that all transactions, invoices, and purchase orders are accurately recorded and up to date.
By connecting with your accounting software, the platform eliminates the need for manual data entry, reducing the risk of errors and saving time. Additionally, this integration provides you with real-time financial insights, enabling better decision-making, improved cash flow management, and enhanced reporting capabilities.
Whether you’re managing supplier payments, reconciling purchase orders, or analysing expenditure trends, fulfilmentcrowd ensures your accounting processes remain aligned with your operational goals for a more streamlined and efficient business.
Absolutely. At fulfilmentcrowd, we offer bespoke integration solutions tailored to each brand. While we seamlessly integrate with major eCommerce platforms like Shopify and Magento, our expertise extends beyond that. With over 30 years in software development, our team of seasoned, in-house engineers specialises in building and implementing custom integrations for unique systems. We aim to deliver your integration swiftly and efficiently, without the high upfront costs often associated with custom solutions.
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Let’s build a fulfilment strategy that grows with your business.