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FAQs

Your eCommerce peak questions: answered

Let's help you ace the eCommerce peak season.

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B2B peak season fulfilment

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Work with your fulfilment provider to ensure each shipment follows the retailer’s compliance rules, including the correct ASN (advanced shipping notice) submission, packing lists, SSCC labels, and carton content accuracy. Errors in these areas during peak can cause costly chargebacks or refused shipments.
Most large retailers require EDI (electronic data interchange) for purchase orders and ASNs, especially during peak. Smaller or regional partners may accept manual or portal uploads, but automation via EDI reduces errors and delays.
Slots must be booked in advance through the retailer portal or booking system. Availability can be limited during peak, so sharing forecasts and early scheduling with your fulfilment partner are critical.
Most retailers accept standard Euro or UK pallets with height and weight restrictions. Meeting compliance requires correct labelling, stable stacking, and often single-SKU cartons. Your fulfilment provider should be fully aware of these regulations for each retailer, and tailor logistics accordingly.
Your fulfilment provider should have the processes in place to follow retailer manuals precisely. Barcoded labels, accurate ASNs, and photographic evidence of shipments can help to dispute unfair penalties.
Your fulfilment partner should have stock allocation rules in place, ensuring wholesale inventory is protected from DTC demand spikes during peak. This keeps retailer commitments secure.

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