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FAQs

Your eCommerce peak questions: answered

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Technology and integrations

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Technology can help growing businesses combat rising customer service volumes. AI-powered chatbots and virtual assistants can handle common queries instantly, reducing the load on human agents. Intelligent self-service portals can also support with lightening the burden on your support teams, as customers can get answers to common questions without needing to speak to an agent. With this in mind, it’s still important to maintain a human touch; the goal isn’t to replace human support, but to enhance it. With chatbots and virtual assistants handling routine enquiries, human agents can spend more time building relationships, solving complex problems, and adding value where it matters.
As well as demand forecasting tools, AI can play its part in gauging demand levels, known as predictive fulfilment. Predictive fulfilment uses AI and machine learning to forecast what customers might want to purchase next, including purchase intent, preferred sizes and colours, cross-selling combos, and geographic demand. AI can also automate routine tasks, reduce first-response times, prevent order mistakes, and optimise support staffing.
We integrate with all major eCommerce channels, with pre-built integrations already set up for Amazon, eBay, TikTok, Shopify, and more. For more complex integrations, we offer Open API and Webhook support.
Yes, through API connections and custom integrations, allowing seamless order and inventory data flow between your sales channels and the fulfilmentcrowd platform.
Yes, we provide analytics and forecasting tools to help brands navigate fluctuations in demand and handle peak periods. Our forecasting tool enables you to predict future sales demand by analysing existing sales data, helping you nail stock levels and free up capital that may have otherwise been tied up in excess inventory. Meanwhile, our inventory planning system simplifies operations by connecting sales data with real-time inventory data, facilitating smarter buying decisions and boosting profits.

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