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Your eCommerce peak questions: answered

Let's help you ace the eCommerce peak season.

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Contingency and risk management

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Multiple carrier options, extra inventory buffers, dedicated fulfilment support, and crisis communication plans can all help with damage limitation if things go wrong. Make sure to partner with a fulfilment specialist accustomed to handling large volumes throughout the year; they’ll have experience in navigating hiccups under high pressure and can offer greater support in times of need.
Ensure you order inventory early, diversify your suppliers, and maintain buffer stock in case sales are higher than anticipated. Using a demand forecasting tool can help you with stocking the right inventory levels, as it’ll take into account historical sales data from previous peak periods and recent months.
It’s no secret that carriers are under great pressure during peak. With this in mind, the likelihood of ‘bad delivery’ is higher than other times of the year. Parcel loss and delays often result in reputational damage and added costs for your business, especially around the festive period when on-time deliveries matter that much more. Thankfully, technology can help put you and your customers back in control. For example, our Delivery Assured solution seeks to provide the answer to bad delivery, offering real-time order tracking and unmatched convenience for consumers. Customers can instantly report issues, ensuring quick resolution within carrier claim windows.

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