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Carrier and delivery performance

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You should prioritise reliable carriers offering express and tracked services. Work with a partner who has strong carrier relationships and can help you identify the optimal carrier for your region or products.
Consolidate your orders, use regional warehouses to cut transit distances, and choose appropriate service levels aligned with customer expectations.
Multiple, global centres mean you can place inventory closer to your customers, reducing shipping times and costs, improving service levels and building resilience against local disruptions.
We offer a Delivery Assured solution, keeping you and your customers in control during the event of ‘bad delivery.’ Delivery Assured offers real-time order tracking and a process that provides unmatched convenience to your customers in the event of bad delivery. Not only do your customers have the ability to amend delivery details, but they also have self-service report capabilities should an order go wrong. Delivery Assured streamlines this claim process, automatically gathering all necessary information from the consumer to support carrier claims within the specified time window. This automation reduces administrative burdens and speeds up resolutions.

Keep your customers in control

More than a third of UK online shoppers (36%) experienced a delivery issue with a parcel they received throughout October 2024. It's often difficult to influence the last mile, but there are ways to limit damage to your brand's reputation, such as giving your customers control and flexibility over their deliveries.

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