FAQs

Your eCommerce peak questions: answered

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Returns and reverse logistics

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How should I prepare for increased returns during and after peak?

Plan for higher returns volumes by identifying your key return periods (in line with your returns policies), document your returns process and train your team, offer easy and flexible returns options to your customers, and communicate shipping deadlines to reduce late-delivery returns.

What returns management tools does fulfilmentcrowd provide?

We offer a returns management solution that makes returns easy for your customers. Our self-service platform offers customers an efficient, mobile-first experience, allowing them to easily initiate eCommerce returns for refund or replacement. The solution streamlines reverse logistics by enabling the consumer to initiate a return themselves, improving processing times, reducing costs, and enhancing inventory management. Plus, our platform offers advanced analytics and reporting, enabling businesses to identify return patterns, detect common issues, and refine product quality.

How can automated returns portals reduce operational strain?

By giving customers the chance to self-serve return requests, manual handling and turnaround times will be reduced. If your return options integrate with the warehouse and enable consumers to initiate returns themselves, you’ll streamline the reverse logistics process and ensure high-efficiency order fulfilment for your business and customers.

What strategies help turn returns into restock opportunities faster?

By implementing rapid inspection, the categorisation of return conditions, and the prioritisation of restocking items, you’ll accelerate the process of adding resalable items to your inventory.

Navigating peak season returns

Between 15% and 40% of eCommerce purchases are returned. To keep costs down, partner with a fulfilment provider that can offer local returns hubs, restocking, and returns management technology.